Field Service Technician

1 month ago

Raleigh, United States Smith Equipment Solutions Full time
Job DescriptionJob Description

COMPANY OVERVIEW

Smith Equipment Solutions is the most well respected automotive service equipment and compressed air solution provider in the region. We have provided our customers with efficient, timely and accurate solutions since 1982. Smith Equipment Solutions (SES) is committed to hiring trustworthy and experienced individuals.  We offer training and career advancement opportunities and great benefits  

PRIMARY FUNCTION

Technicians are trained on a wide variety of duties spanning multiple industries. This is a fun, exciting and challenging career with something different to do each day, great earning potential for a self-starter and hardworking individual.

The primary responsibility of this position is to independently perform a variety of advanced troubleshooting, repairs, and preventive maintenance on a variety of industrial equipment within an automotive service center or other facilities.  Equipment may include but is not limited to air compressors, refrigerated dryers, lubrication systems, hydraulic lifts, tire changers, wheel balancers, brake lathes and alignment machines.  Extensive knowledge of the principles, methods, equipment, and tools used to repair and install electro-mechanical equipment is required.  

*Exact experience is not required but the ability to solve mechanical problems, troubleshoot electro-mechanical equipment and efficiently use hand/power tools is a must.

ESSENTIAL DUTIES 

  • Diagnose technical equipment issues and determine proper solutions

  • Perform installation, preventative maintenance, repair, and diagnostics on a variety of industrial equipment including but not limited to: air compressors, refrigerated dryers, hydraulic lifts, tire changers, wheel balancers, brake lathes, alignment machines, and lubrication systems

  • Interpret technical manuals to aid in disassembling/reassembling system components

  • Comprehend customer requirements and make appropriate recommendations/briefings

  • Provide excellent customer service during field visits

  • Promote and practice proper safety procedures

  • Maintain clean and safe work environment in compliance with safety procedures

  • Communicate to management regarding work performed in the field using required reports

  • Use manuals, repair manuals, parts manuals, parts diagrams to troubleshoot equipment

  • Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment 

  • Uses miscellaneous resources and computers to reference parts, get information about parts, record data

  • Uses tools to disassemble/reassemble parts or equipment; cleans parts; uses test equipment to make diagnostic checks; and controls powered equipment or tools to make repairs

SKILL REQUIREMENTS

  • Willing to learn and take detailed instruction

  • Proven mechanical field service experience and mechanical aptitude

  • Understanding of single and three phase power

  • Extensive knowledge of methods, equipment, and tools used to repair/install industrial equipment 

  • Operate a variety of service vehicles such trucks, fork lifts, scissor lifts and maneuver trailers 

  • Cooperate with team, share information across the organization, follow company procedures 

  • Familiarity with mobile technology and applications

  • Superb customer service, communication and self-management skills

  • Knowledge of OSHA guidelines and safe work practices

MINIMUM REQUIREMENTS

 

Work Experience:
5+ years of technical field service experience maintaining and repairing mechanical equipment. Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial and/or automotive service equipment. Possess strong mechanical and electrical skills as well as good understanding of single and three phase power.

Other:
Must be willing to learn, self-directed and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Can work independently with minimal supervision. Ability to interface with customers (both internal & external) effectively and courteously. Read, write, and speak clearly in English.

Physical:

Must be able to daily and repeatedly stoop, kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs; Must be able to effectively see to perform repairs, research technical manuals, and develop electronic repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 75 pounds, as well as use mechanical hoists for heavier parts.
 

Field Activity:

Must be able to daily operate a service vehicle and drive for extended periods to reach customer locations. Field activities require a valid state driver's license and possess a safe driving record. Occasional overnight travel may be required.

Education:
Must have a high school diploma or GED

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. 

 

 

Company DescriptionSmith Equipment Solutions provides a comprehensive sales, service and preventative maintenance solution for automotive repair centers and dealerships throughout North Carolina, South Carolina and Virginia. We provide quick and accurate solutions across a wide range of equipment type in multiple industries , resulting in safe, continuous operations with minimized downtime driving increased customer profitability. Smith Equipment Solutions is a family owned business backed by a 40+ year history of technical knowledge and industry experience.Company DescriptionSmith Equipment Solutions provides a comprehensive sales, service and preventative maintenance solution for automotive repair centers and dealerships throughout North Carolina, South Carolina and Virginia. We provide quick and accurate solutions across a wide range of equipment type in multiple industries , resulting in safe, continuous operations with minimized downtime driving increased customer profitability. Smith Equipment Solutions is a family owned business backed by a 40+ year history of technical knowledge and industry experience.

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