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Desktop Engineer
1 month ago
Desktop Engineer | On-Site Jersey City or NYC
Description:
- Function as a product owner for all workplace technology – desktops, peripherals, VDI and mobile platforms
- Evaluates, conducts R&D, selects, engineers all workplace technology used by the firm.
- Expected to be intimately familiar with workplace technology domain, including latest offerings from major vendors.
- Define and periodically revisit workplace technology strategy to ensure alignment with the firm's expectations and industry direction.
- Collaborates with broader infrastructure team to ensure workplace technology is operating at peak performance.
- Collaborates with cybersecurity team to ensure workplace technology meets the firm's security policies.
- Manage intake and packaging of all 3rd party desktop applications.
- Manage platform updates, including OS, firmware, and security patches.
- Manage endpoint inventory.
- Continuously engages with all lines of business to solicit feedback and improve workplace productivity and experience.
- Create test plans to ensure all workplace technology platforms meet technical, user interface and security requirements.
- Define, periodically review, and optimize operational metrics.
- Serve as a mentor and escalation point for our Workplace Tech Support Team.
- Ensure all employees are properly trained to use all workplace technology platforms.
- Engage with cross functional teams in other technology initiatives and projects.
- Create supporting documentation for various audiences.
- Assists with budget management and forecasting.
You'll need to have:
- 5-7+ years of experience with VDI and/or DaaS (VMware, Microsoft) solution implementation, OS Imaging for VDI and cloud desktop environments as well as user profile and thin client engineering.
- Extensive experience with how to secure workplace technology and knowledge of industry best practices.
- Strong application packaging experience for Windows applications.
- Strong knowledge of Apple IOS and HW in an Enterprise use case and leveraging JAMF for Apple device management.
- Understanding of Azure cloud platform especially with Microsoft 365, Cloud management software products like Terraform or Nerdio, Azure Image Library, Azure Active Directory concepts, Network protocols/services and Network Infrastructure.
- Strong experience in design, architecture and management using SCCM or MECM and Intune in Windows 10/11 Deployment: In-place upgrade, OS refresh and replace.
- Experience as solution lead managing projects, solution roadmap, POC and leading initiatives with minimal direction throughout the project lifecycle.
- Experience with Windows Autopilot as a modern OS deployment solution with strong understanding of the mechanics and processes for developing end to end provisioning processes through MS Intune including images, software deployment, and patching.
- Exposure in co-management (Intune + MECM) as part of modern device management transformation.
- Experience in PowerShell, VBScript, WMI scripting and automation. (REQUIRED)
- Exposure to Microsoft Graph, Azure Alerts and Monitoring, Endpoint Analytics.