Bilingual Customer Service Representative Supervisor

3 weeks ago

Chino, United States Epic HR, LLC - Ontario, CA Full time
Job DescriptionJob Description

Job description

Pay depends on Experience

Are you ready to Jump Start your Career and become and EPIC employee?

Looking for a Onsite Coordinator to work 6pm - 3am with a team of supervisors and assist in managing up to 150 temporary associates at a distribution center in Chino, CA. Must not have any scheduling restrictions. Must be bilingual.

Objective:

The On-Site will assist in optimizing efforts to service clients in a high-quality, cost-effective manner through managing temporary employees.

PRIMARY FUNCTIONS:

· Supervise customer development activities to create and maintain a strong business relationship with the clients.

· Manage payroll functions for Epic associates including timekeeping activities, payroll reports and ensures accurate timecard reporting for payment.

· Monitor and address personnel issues and concerns quickly and effectively.

· Conduct regular meetings with the client to ensure strong communication including safety meetings.

· Check-in and provide pre-assignment orientation to all temporary employees.

· Monitor temporary employee attendance and performance, coach and counsel as needed.

· Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction.

· Provide safe working environment to employees and customers through efficient training programs and safety walks.

· Complete and maintain company reports to log individual and client location sales/service activity Obtains detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements.

· Customize or enhance recruiting, training, recognition, and retention programs to ensure optimum customer service.

· Conducts custom orientation program for associates which incorporates customer’s policies.

· Maintain customer and temporary employee records to ensure completeness and accuracy.

· Produce requested management reports for both client and management of Epic personnel.

· Follow company policies and procedures for all staffing and customer activity.

· Monitor and update database information related to employee assignments and existing openings.

· Maintain knowledge on current staffing pattern and foresee future staff requirement to facilitate timely recruitment.

SECONDARY FUNCTIONS:

· Process and assist with Workers’ Compensation claims as directed by the Workers’ Compensation Department staff

· Complete injury report and conduct accident investigations. Complete daily and/or weekly safety audits.

Benefits include but not limited to:

Health Benefits after 60 days of employment

401K available immediately

Paid Sick Leave

Accrued Vacation time

Paid Holidays

Salary depends on experience.

This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their manager.

Company Overview:

Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.

We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.

We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.

Visit us at epicpp.com to discover more about our organization.

Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company DescriptionEpic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.

We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.

We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.

Visit us at epicpp.com to discover more about our organization.

Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Company DescriptionEpic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.\r
\r
We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.\r
\r
We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.\r
\r
Visit us at epicpp.com to discover more about our organization.\r
\r
Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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