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Bilingual Customer Service Rep
2 months ago
Professional Management Enterprises is seeking a Customer Care Representative to join our call center team As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.
Job Title: Customer Care Representative (Burmese/English)
Location: Indianapolis, Indiana (Remote)
Pay: (Weekly Pay)
Work Hours: Monday-Friday, 10am - 6:30pm
Duties and Responsibilities:
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
- Seeks, understands and responds to the needs and expectations of internal and external customers.
- Required to meet department goals.
Skills:
- Experience in customer service is a plus
- Bilingual (Burmese/English)
- Ability to navigate multiple computer screens at a time.
- Ability to provide quality customer service while multi-tasking is a plus.
Requirements:
- Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
- Must have a private area to work closed off from others.
- Can not be responsible for minors or be a primary caretaker for another person during working hours.
- Must live within a 50 miles radius of Indianapolis, Indiana
