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Front Office Clerk

1 month ago


Lexington, United States Limestone Pediatrics Full time
Job DescriptionJob Description

The front office clerk will perform front office responsibilities under the general direction of the Front Office/Practice Manager or designee:

 

These duties include, but are not limited to, immediately greet patients and visitors as they make contact with the practice; verifying patients’ demographic and insurance information; Collect the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate.

  • Coordinates the scheduling of patient appointments following the appropriate processes and procedures, reschedule patients for follow up as requested by providers.
  • Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices.
  • Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards.
  • Utilize medical charts, forms, practice management systems and all forms of electronic communication efficiently.
  • Communicate verbally and through electronic communications professionally with patients, providers, and co-workers at all times.
  • Support internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.
  • Monitor and manage adding patients to the online portal.
  • Manage the insurance verification process for all patients coming into the office for appointments. Make follow-up calls regarding insurance issues or questions as necessary.
  • Collect and update patient insurance information as needed throughout the day.
  • Work schedule: Monday-Friday 8:00am-3:00pm
  • Saturday morning rotation to work front office in sick clinic. (7:30-11:30AM)
  • Additional responsibilities requested by provider and/or administrator.