Operations Specialist

3 weeks ago

Brookfield, United States Southridge Technology Full time
Job DescriptionJob Description

We are a local IT company seeking an experienced, career-minded Operations Specialist to support our management team. You will perform clerical and administrative functions to promote efficiency, productivity, and company culture. You’ll welcome clients and staff into your care by providing effective, respectful, compassionate, responsive support. This will require exceptional personal management, phone, customer service, and organizational skills. Strong familiarity with technology and the ability to troubleshoot basic technology issues are important. Experience in a medical or dental office and/or in marketing or public relations would be beneficial to us. The work environment is highly dynamic and demands focus and energy. In many cases, you will be the face and voice of our company and the fountainhead for our culture and values. The goal is to ensure excellent service standards and smooth operations, respond efficiently and compassionately to clients and coworkers and maintain high customer satisfaction.

Operations Specialist

Job summary: Operations Specialist is responsible for managing all aspects of service ticket billing, invoicing, statement generation, accounts receivable and customer support for the company.

Responsibilities:

Billing:

· Respond in a timely manner to client questions related to monthly statements and weekly invoices.

· Address client billing inquiries and resolve any billing issues in a prompt and professional manner.

· Pend tickets and send invoices

Customer Service

· Answer phones no later than the 3rd ring.

· Triage issue reported by the caller and either resolve, escalate, or dispatch accordingly.

· In partnership with the rest of the Support team, manage the dispatch consistently to ensure tasks are completed on time. Provide on- going follow-up throughout the day.

· Be aware of multiple calls related to one client/issue. Engage TAM, Sales, or Management immediately.

Support and Serve Technicians

· Review past due tasks and move tickets through ConnectWise.

· Collaborate with the rest of the Support team to track technicians’ progress throughout the day, ensuring they remain on-time for appointments.

· Collaborate with the rest of the Support team to assist technicians as needed to dispatch, reschedule, and engage with clients.

· Collaborate with the rest of the Support team to recognize tech downtime, and swiftly provide work from a standing list of tasks that you develop and maintain.

· When opening service orders be sure there is not a ticket already opened for the issue.

· Be mindful that we are providing the engineers with enough information for them to assist the client.

· Upon opening service tickets ensure the correct contract, team, and date are applied.

· Collaborate with the rest of the Support team to recognize tech downtime, and swiftly provide work from a standing list of tasks that you develop and maintain.

Establish and Maintain HQ Climate and Company Values

a. Model and foster company values and culture

b. Create a peaceful, even-tempered work environment in the office

c. Demonstrate compassion, calm, and professionalism.

d. Encourage and provide only highly positive, constructive commentary

 

 

 

 

 

Company DescriptionWe are a local IT company seeking to expand our family. We are looking for talented, experienced candidates to join our technical, sales, and administrative teams. We are locally owned and fully committed to a supportive, compassionate family-like company culture that encourages personal and professional growth, employee satisfaction, and community involvement. We offer competitive salaries, medical and 401K, employee incentive and reward programs, and a super-supportive, caring work environment. We pride ourselves on being more than an IT company. We are an organization of people - Good people doing good work.
We provide IT services including whole-systems management, cyber-security, industry compliance, business continuity and disaster recovery, and business communications. Our team of 29 technical engineers, customer service personnel, and administrators collectively manage and protect thousands of systems for medical and dental practices, legal and financial service providers, charities, educational institutions, and other small to mid-sized organizations throughout the Northeast, offering live, local, real-time support, monitoring, and emergency response 24/7/365.Company DescriptionWe are a local IT company seeking to expand our family. We are looking for talented, experienced candidates to join our technical, sales, and administrative teams. We are locally owned and fully committed to a supportive, compassionate family-like company culture that encourages personal and professional growth, employee satisfaction, and community involvement. We offer competitive salaries, medical and 401K, employee incentive and reward programs, and a super-supportive, caring work environment. We pride ourselves on being more than an IT company. We are an organization of people - Good people doing good work. \r
We provide IT services including whole-systems management, cyber-security, industry compliance, business continuity and disaster recovery, and business communications. Our team of 29 technical engineers, customer service personnel, and administrators collectively manage and protect thousands of systems for medical and dental practices, legal and financial service providers, charities, educational institutions, and other small to mid-sized organizations throughout the Northeast, offering live, local, real-time support, monitoring, and emergency response 24/7/365.

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