Operations Specialist

3 weeks ago

Brookfield, United States Southridge Technology Full time
Job DescriptionJob Description

As an Operations Specialist at Southridge Technology, you will provide administrative, organizational, and technical support to ensure the smooth and efficient daily operations of our office. As a Southridge administrator you must be unflappable, patient, empathetic, and highly communicative. You should respond calmly and efficiently, ensure excellent service standards, and maintain high customer and staff satisfaction. 

Operations Specialist

Job summary: Operations Specialist is responsible for managing all aspects of service ticket billing, invoicing, statement generation, accounts receivable and customer support for the company.

Responsibilities:

Billing:

·         Respond in a timely manner to client questions related to monthly statements and weekly invoices.

·         Address client billing inquiries and resolve any billing issues in a prompt and professional manner.

·         Pend tickets and send invoices

Customer Service

·         Answer phones no later than the 3rd ring.

·         Triage issue reported by the caller and either resolve, escalate, or dispatch accordingly.

·         In partnership with the rest of the Support team, manage the dispatch consistently to ensure tasks are completed on time. Provide on-            going follow-up throughout the day.

·         Be aware of multiple calls related to one client/issue. Engage TAM, Sales, or Management immediately.

Support and Serve Technicians

 

·         Review past due tasks and move tickets through ConnectWise.

·         Collaborate with the rest of the Support team to track technicians’ progress throughout the day, ensuring they remain on-time for                      appointments.

·         Collaborate with the rest of the Support team to assist technicians as needed to dispatch, reschedule, and engage with clients.

·         Collaborate with the rest of the Support team to recognize tech downtime, and swiftly provide work from a standing list of tasks that

          you develop and maintain.  

·         When opening service orders be sure there is not a ticket already opened for the issue.

·         Be mindful that we are providing the engineers with enough information for them to assist the client.

·         Upon opening service tickets ensure the correct contract, team, and date are applied.

·         Collaborate with the rest of the Support team to recognize tech downtime, and swiftly provide work from a standing list of tasks that                you develop and maintain.  

Establish and Maintain HQ Climate and Company Values 

a.      Model and foster company values and culture 

b.      Create a peaceful, even-tempered work environment in the office 

c.      Demonstrate compassion, calm, and professionalism. 

d.      Encourage and provide only highly positive, constructive commentary 

 

 


 

Company DescriptionWe are a local IT company seeking to expand our family. We are looking for talented, experienced candidates to join our technical, sales, and administrative teams. We are locally owned and fully committed to a supportive, compassionate family-like company culture that encourages personal and professional growth, employee satisfaction, and community involvement. We offer competitive salaries, medical and 401K, employee incentive and reward programs, and a super-supportive, caring work environment. We pride ourselves on being more than an IT company. We are an organization of people - Good people doing good work.
We provide IT services including whole-systems management, cyber-security, industry compliance, business continuity and disaster recovery, and business communications. Our team of 29 technical engineers, customer service personnel, and administrators collectively manage and protect thousands of systems for medical and dental practices, legal and financial service providers, charities, educational institutions, and other small to mid-sized organizations throughout the Northeast, offering live, local, real-time support, monitoring, and emergency response 24/7/365.Company DescriptionWe are a local IT company seeking to expand our family. We are looking for talented, experienced candidates to join our technical, sales, and administrative teams. We are locally owned and fully committed to a supportive, compassionate family-like company culture that encourages personal and professional growth, employee satisfaction, and community involvement. We offer competitive salaries, medical and 401K, employee incentive and reward programs, and a super-supportive, caring work environment. We pride ourselves on being more than an IT company. We are an organization of people - Good people doing good work. \r
We provide IT services including whole-systems management, cyber-security, industry compliance, business continuity and disaster recovery, and business communications. Our team of 29 technical engineers, customer service personnel, and administrators collectively manage and protect thousands of systems for medical and dental practices, legal and financial service providers, charities, educational institutions, and other small to mid-sized organizations throughout the Northeast, offering live, local, real-time support, monitoring, and emergency response 24/7/365.

  • Contact Center Operations Specialist

    7 days ago

    Brookfield, United States NORTH SHORE BANK FSB - BROOKFIELD Full time

    JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel. As a mutual...

  • Inventory Assistant/Merchandise Operations Specialist

    4 days ago

    Brookfield, United States Petco Full time

    **Inventory Assistant/Merchandise Operations Specialist** Category: Stores Location: 169 Federal Road, Brookfield , CT 06804 Schedule: Part_time **Purpose Statement** Responsible for the efficient execution of merchandising to ensure consistency with product sets and signage displays in the store and when necessary across a group of stores in a Market or...

  • Logistics Specialist

    3 days ago

    Brookfield, United States Metso Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Logistics Specialist

    3 weeks ago

    Brookfield, United States Rausch Sturm Full time

    Come join our team! Rausch Sturm LLP, a creditor's rights law firm, located in Brookfield, WI is interested in YOU potentially joining our team. This logistics specialist position is primarily administrative in nature and will perform functions within our mailroom, such as scanning, document processing, and mailings. The right candidate will also be...

  • Talent Acquisition Specialist

    1 day ago

    Brookfield, United States ProActivate Full time

    Our client is a 6-year-old medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers remote rehabilitative care for orthopedic, cardiac, and long-term care patients. Location: Brookfield, Connecticut- Remote Role Job Description: Our client is seeking a Talent Acquisition Specialist to...

  • Commercial Cleaning Specialist

    5 days ago

    Brookfield, United States Paramount Services Group Inc. Full time

    Paramount Services Group Inc., headquartered in Brooklyn, NY, is currently hiring for a full-time Commercial Cleaning Specialist - Janitor to help us clean for our commercial clients in the Wassaic, Amenia, Red Hook, Kingston, Milton, Pawling, Pawling, Brewster, or Millbrook area. Jobs are available in each location! This part-time janitorial cleaning...

  • Warehouse Specialist

    4 days ago

    Brookfield, United States U.S. Army Full time

    The unit supply specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment.Basic Qualifications:Be under the age of 35Education - Current Senior in High School(HS), HS Diploma, GED or higher Citizenship - U.S. Citizen/Permanent Resident background and medical...

  • Billing Specialist

    4 weeks ago

    Brookfield, United States Rehab Resources Inc. Full time

    **General Duties and Essential Functions**: - Global responsibility to oversee the accounts receivable process for customers and partners. - Understanding of Account Receivable and Collections process. - Good knowledge of Outlook, Word, Excel, and basic accounting software. - Able to master billing software programs: Net Health, Alinea, and Peachtree. -...

  • IP Docketing Specialist

    5 days ago

    Brookfield, United States Milwaukee Tool Full time

    Job Description: Techtronic Industries North America, Inc. (TTI) is seeking an IP Docketing Specialist to join our growing team. This position reports to the IP Workflow Manager of the IPHQ team and will be located at our Milwaukee Tool site in Brookfield, Wisconsin. TTI is a USD $13+ billion global leader in quality consumer and professional products with a...

  • Fit Specialist

    3 days ago

    Brookfield, United States Stan's Fit For Your Feet Full time

    Job DescriptionJob DescriptionStan's Fit For Your Feet, with locations in Brookfield, WI, Glendale, WI and Greenfield, WI is looking to hire a full-time Fit Specialist / Sales Associate to join our team. Do you want to work for an established company and be part of a supportive retail team? If so, please read on!This retail footwear sales position earns...

  • Guest Service Specialist

    5 days ago

    Brookfield, United States Mister Car Wash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: Work with an amazing team in a fun...

  • Sales & Service Specialist

    4 weeks ago

    Brookfield, United States Golf Ranch Brookfield Full time

    **About Us**: **Welcome to the Golf Ranch, where every swing is a step closer to greatness! Situated in [Location], we're more than just a driving range - we're a community of golf enthusiasts dedicated to providing an exceptional experience for players of all levels. If you’re passionate about igniting enthusiasm for golf and fostering genuine...

  • Sales & Service Specialist

    4 weeks ago

    Brookfield, United States Golf Ranch Brookfield Full time

    **About Us**: **Welcome to the Golf Ranch, where every swing is a step closer to greatness! Situated in Brookfield, we're more than just a driving range - we're a community of golf enthusiasts dedicated to providing an exceptional experience for players of all levels. If you’re passionate about igniting enthusiasm for golf and fostering genuine...

  • Accounts Payable Specialist

    1 month ago

    Brookfield, United States Common Ground Healthcare Cooperative Full time

    Job DescriptionJob DescriptionAccounts Payable SpecialistAbout usCommon Ground Healthcare Cooperative is a "who" not a "what." As a cooperative, we are thousands of Wisconsin residents buying health insurance together, supported by a staff focused on providing the best possible service to our members. We are a not-for-profit cooperative, governed by a Board...

  • Guest Services Specialist, starting at $13-15/hr plus tips

    5 days ago

    Brookfield, United States Mister Car Wash Full time

    **Guest Services Specialist, starting at $13-15/hr plus tips** 19050 W Bluemound Rd, Brookfield, WI 53045, USA Req #2761 Monday, February 28, 2022 Working at Mister Car Wash is all about **opportunity**to be part of a team, achieve your goals, and **have fun in a fast-paced environment.** And with new stores in development, Mister has room for **every** team...

  • Float Banking Center Specialist

    5 days ago

    Brookfield, United States Country Bank for Savings Full time

    Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match; Income protection benefits; Educational assistance and tuition reimbursement benefits; Generous total paid time off, and...

  • Enrollment Specialist I

    4 days ago

    Brookfield, United States Network Health Full time

    Description Network Health's success is rooted in its mission to enhance the life, health and wellness of the people we serve. It drives the decisions we make, including the people we choose to join our growing team. Network Health is seeking an Enrollment Specialist. This individual is responsible for assisting with all enrollment, disenrollment,...

  • Enrollment Specialist I

    4 days ago

    Brookfield, United States Network Health Full time

    Description Network Health's success is rooted in its mission to enhance the life, health and wellness of the people we serve. It drives the decisions we make, including the people we choose to join our growing team. Network Health is seeking an Enrollment Specialist. This individual is responsible for assisting with all enrollment, disenrollment,...

  • Wealth Support Specialist

    3 days ago

    Brookfield, United States Refinitiv Benchmark Services (UK) Limited Full time

    Wealth Management offers solutions that optimize efficiency and enhance the practice, while engaging high new worth audiences. Our solutions empower advisors with perspectives that go beyond the headlines, and capabilities that add value to client relationships. We also provide the Wealth Management tools that will support advisory relationships and guide...

  • Behavioral Services Specialist

    4 weeks ago

    Brookfield, United States MyPath Full time

    Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote...