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Customer Service Representative

2 months ago

Las Vegas, United States Align Ecommerce Full time $48,000 - $58,000
Job DescriptionJob Description

About Us:

Align Ecommerce is a leading provider of merchant services solutions dedicated to helping businesses of all sizes thrive in today's competitive marketplace. Our innovative payment processing technologies and commitment to exceptional customer service have made us a trusted partner for businesses nationwide.

Job Description:

We are looking for a customer-focused individual with excellent communication skills. Do you thrive in a fast-paced environment and enjoy solving problems? If so, we invite you to join our team as a Customer Support Specialist. In this role, you will be crucial in providing outstanding support to our valued clients while gaining valuable experience in the merchant services industry.

Key Responsibilities:

Customer Support: Provide courteous and efficient customer support via phone, email, and chat to assist clients with merchant service inquiries and issues.

Technical Assistance: Troubleshoot and resolve technical issues related to payment processing equipment, software, and systems. Assist clients with terminal setup and troubleshooting.

Account Management: Assist clients with account inquiries, changes, and updates. Ensure accuracy in client account information and resolve billing discrepancies as needed.

Training and Guidance: Educate clients on how to use our payment processing solutions effectively, including providing guidance on best practices and troubleshooting common issues.

Problem Resolution: Investigate and resolve client complaints and disputes, ensuring high customer satisfaction. Escalate complex issues to senior support staff when necessary.

Documentation: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.

Product Knowledge: Stay up-to-date with the latest developments in the merchant services industry and our company's products and services.

 

Qualifications:

 

  • High school diploma or equivalent; college degree preferred.

  • Strong interpersonal and communication skills, both written and verbal.

  • Customer-focused attitude with a passion for helping others.

  • Ability to learn quickly and adapt to new technologies.

  • A basic understanding of payment processing or financial services is a plus, but optional.

  • Problem-solving skills and attention to detail.

 

Benefits:

Competitive salary and performance-based bonuses with potential bonus opportunities.

Comprehensive training program to develop your skills in the merchant services industry.

Opportunities for career growth and advancement within the company.

A supportive and dynamic work environment.