Field Engineer

2 weeks ago


Jamaica, United States Datum Software, Inc. Full time

Job Details:

Job Title: Field Engineer

Duration: Long-Term Contract

Location: Jamaica, NY || On-Site

Job Description:

  • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '
  • Provides service and customer support during field visits or dispatches.
  • Diagnoses errors or technical problems and determines proper solutions.
  • Produces timely and detailed service reports.
  • Documents processes.
  • Collects and analyzes performance data to provide technical assistance. '
  • Ties workflow to schedule
  • Accurately documents solutions related to complex issues
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
  • Builds positive relationships with customers
  • Ability to use a ladder
  • Driving is a plus

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