Service Desk Agent

4 weeks ago


Los Angeles, United States Global HIT Full time

**Our esteemed academic medical client ** is looking for **Service Desk Agents **for a 6+ month Contract.
**Location**: 1500 San Pablo Street. Los Angeles, CA 90033- **Remote OK - must reside within 50-100 miles of USC**

** Fully Covid Vaccinated + Booster **

**MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.**
**Summary**:
**Minimum Education**:

- High School Diploma
- Associate’s Degree in a related field is preferred.

**Minimum Experience**:

- **Must be available to work any shift**:

- Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
- Experience working in a call center handling tickets daily (30+)
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

**Job Types**: Full-time, Contract

Pay: $22.00 - $29.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call

**Education**:

- High school or equivalent (required)

**Experience**:

- Healthcare Service Desk: 3 years (required)

Work Location: In person


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