Service Manager
1 month ago
We are seeking a Service Manager to oversee the service department, ensuring exceptional service delivery and customer satisfaction. You will manage a team of service technicians and support staff, develop and implement service strategies, and maintain strong relationships with clients. Your role will be pivotal in driving operational efficiency, quality service, and continuous improvement within the service function.
Service Manager Responsibilities
- Lead, mentor, and motivate a team of service technicians and support staff.
- Conduct regular performance reviews and provide ongoing training and development opportunities.
- Oversee daily service operations, including scheduling, dispatching, and resource allocation.
- Ensure service delivery meets or exceeds company standards and client expectations.
- Develop and implement standard operating procedures (SOPs) for service operations.
- Act as the primary point of contact for major clients and handle complex service issues.
- Address and resolve customer complaints and feedback promptly and effectively.
- Foster strong relationships with clients to promote long-term business partnerships.
- Monitor and analyze service performance metrics, including response times, service quality, and customer satisfaction.
- Prepare and present regular reports on service department performance to senior management.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Identify opportunities for service improvement and implement corrective actions as needed.
- Develop and manage the service department budget, including forecasting and cost control.
- Ensure optimal utilization of resources, including tools, equipment, and personnel.
- Promote a culture of safety and ensure all team members adhere to health and safety regulations.
- Conduct regular safety audits and address any potential hazards or issues
- Proven experience in a service management role, preferably in the heavy equipment or machinery industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Solid understanding of service operations, including scheduling, parts management, and budgeting.
- Ability to troubleshoot and resolve technical issues with equipment.
- Proficiency in using service management software and other relevant tools.
- High school diploma or equivalent; technical certifications or relevant training is a plus.
Core Group is actively assisting companies hiring top-notch marine engineers, operations, and commercial candidates with our expertise in these industries. Candidates seeking navigation into these industries, let us chart your career here. We have mapped out all verticals in this space and know where professionals are best poised for rapid career growth.
With strong projected growth in these sectors, now is the time to partner with the leading Houston-based recruitment firm of Core Group Resources.
We Offer:
Direct Hire, Executive Search, Contract Recruitment, and Recruitment Process Outsourcing
Contact us today to learn more about how we can partner with you. Email info@coregroupresources.com to get started.Company DescriptionCore Group Resources is the bridge that connects the maritime, marine offshore, oil & gas, petrochemical, and environmental industries. Our in depth knowledge of these fields can help you navigate these quickly expanding markets. \r
\r
Core Group is actively assisting companies hiring top-notch marine engineers, operations, and commercial candidates with our expertise in these industries. Candidates seeking navigation into these industries, let us chart your career here. We have mapped out all verticals in this space and know where professionals are best poised for rapid career growth. \r
\r
With strong projected growth in these sectors, now is the time to partner with the leading Houston-based recruitment firm of Core Group Resources. \r
\r
We Offer:\r
\r
Direct Hire, Executive Search, Contract Recruitment, and Recruitment Process Outsourcing\r
\r
Contact us today to learn more about how we can partner with you. Email info@coregroupresources.com to get started.
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