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Customer Service Representative

2 months ago

Pompano Beach, United States Ultimate Staffing Full time

Ultimate Staffing is seeking a dedicated and experienced Customer Service Representative to join our client's team in Pompano Beach, FL. If you have a background in healthcare, call center operations, and a passion for providing excellent service, we want to hear from you

We are searching for candidates on both First AND Second Shift

Key Responsibilities:

  • Make outbound calls to medical offices and centers to collect reports and necessary documentation.
  • Ensure timely and accurate retrieval of medical reports.
  • Provide exceptional customer service to healthcare professionals and offices.
  • Utilize your knowledge of the workers' compensation process to facilitate efficient communication and data collection.
  • Maintain accurate records of all interactions and transactions.
  • Handle inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with team members to ensure smooth operations and a high level of service.

Qualifications:

  • Proven experience in a call center environment, specifically with outbound call experience.
  • Background in healthcare, with an understanding of medical office operations and terminology.
  • Familiarity with the workers' compensation process is highly desirable.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage time effectively and prioritize tasks.
  • Proficiency in using computer systems and relevant software applications.

How to Apply:

If you are a motivated individual with the required experience and a passion for helping others, we encourage you to apply. Please submit your resume to

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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