Customer Service Representative

4 weeks ago


Pompano Beach, United States YourDockExperts Full time
Job DescriptionJob Description

JOB DESCRIPTION

As a customer care specialist, you will serve as the first point of contact for all inbound general correspondence: phone calls, emails, walk-ins, etc. You will be responsible for managing inquiries, documenting new leads, scheduling initial and follow-up appointments, driving customer satisfaction through educating clients on basic products and services, providing status updates, and facilitating communication between departments, vendors, contractors, etc.


CORE RESPONSIBILITIES

  • Customer Service: Manage inbound calls, emails, and walk-ins promptly and professionally
  • Scheduling: Handle appointment scheduling with our field inspectors and project teams
  • Follow-Up: Provide status updates on project progression and outstanding requirements
  • Tracking: Maintain accurate, up-to-date client records and interactions in our CRM
  • Reporting: Report on call volumes, trends, and outstanding items
  • Office Administration: Assist with other office administrative tasks as needed

Requirements

JOB REQUIREMENTS

  • High school diploma or equivalent
  • Customer service and/or administrative support experience
  • Excellent attention to detail, organization and problem-solving skills
  • Excellent written and oral communication/interpersonal skills, and follow-through
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Ability to thrive in a fast-paced environment and quickly adapt to change
  • Ability to pass examination and comply with our drug-free workplace policy
  • Ability to pass a background check

PREFERRED QUALIFICATIONS
  • Associate's degree or higher
  • Strongly preferred: Bilingual (English/Spanish)


BenefitsAFTER 60-DAY INTRODUCTORY PERIOD:
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Employee Health and Wellness Discount Program
  • Paid holidays

AFTER 1 YEAR OF SERVICE
  • 401(k)
  • 401(k) matching
  • Paid vacation



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