Customer Service Representative I

2 weeks ago

Laguna Woods, United States Village Management Services, Inc Full time
Job DescriptionJob Description

JOB SUMMARY:

Under supervision, answers resident and company requests for service both by telephone and in person; collects all relevant information and decides priority, type of service, etc., enters data into computer system; schedules all inside residential work to the satisfaction of residents; participates in all Customer Services related activities; and performs related work as required. Work involves constant telephone and personal contact with residents, often times in difficult and demanding situations. Extensive interdepartmental contacts are typical of this classification.

ESSENTIAL FUNCTIONS:

Regularly assumes duties of the Customer Services Dispatch office. Handles incoming requests, logs and dispatches in a timely manner all emergency work requests to field units; coordinates batching and printing of service tickets; prepares service tickets for timely and regular distribution to work centers; coordinates requests for DigAlert; and monitors and reviews service tickets for accuracy.

Answers a large volume of telephone calls and resident requests for service, through soliciting pertinent data; decides on priority and type of call and schedules inside work to the satisfaction of the resident; enters acquired data into the computer system; prepares appliance replacement cost estimates and contracts; and conducts miscellaneous resident supply sales.

Decides when to forward appliances under warranty to GE; enters telephone number changes into the computer system; writes and closes prepaid resale service requests; contacts Southern California Edison to report power outages; and enters and closes service requests into the computer system.

As directed, coordinates the work for the Customer Services Representatives (CSR 1); assists with the training of new hires; coaches Customer Services Representatives in regard to policy, procedures and service etiquette; and reports emerging issues that require prompt attention to the Customer Services Supervisor or Manager.

Regular attendance is required. All duties are performed on-site for the Community.

DESIRABLE QUALIFICATIONS:

Graduation from high school and considerable experience in customer service, emphasizing very heavy phone contact or equivalent combination of education and experience which produces the following:

· Knowledge of the occupational hazards and safety precautions of the job.

· Knowledge of computer and applicable software programs.

· Knowledge of the practices, systems and procedures of modern office equipment.

· Ability to operate standard office machines and equipment.

· Ability to answer by telephone or in person, a wide variety of questions and concerns of the public.

· Ability to make fast and accurate decisions.

· Ability to operate and use computer data to plan and schedule work.

· Ability to learn the operations, rules and regulations of VMS and Mutuals as related to the position.

· Ability to communicate pleasantly and effectively with the residents of who represent many different locales and/or foreign countries.

· Ability to maintain effective working relationships with other employees and the public and to deal with public relations problems courteously and tactfully.

· Ability to be able to turn a negative situation into a positive one while remaining calm and pleasant.

· Ability to relate to the needs and concerns of senior citizens.

Company DescriptionVillage Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000 residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.Company DescriptionVillage Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000 residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.

  • Customer Service Representative

    2 weeks ago

    Laguna Woods, United States PrideStaff Full time

    Job DescriptionJob DescriptionA property management organization in Laguna Woods is searching for a Customer Service Rep. The ideal candidate will be a motivated, multi-tasker who can hit the ground running in their Resident Services Division. The Resident Services Division is the organization’s central customer service hub for all resident inquiries....

  • Front Desk

    6 days ago

    Laguna Woods, United States Goldfish Swim School - Aliso Viejo Full time

    Job DescriptionJob DescriptionAre you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award-winning franchise that is not your typical company!We change lives. We help children reach their goals. We work in a...

  • Customer Service Representative

    7 days ago

    Laguna Beach, California, United States Circle K Full time

    Store : 885 Glenneyre, Laguna Beach, California 92651Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Sales and Customer Service Manager

    5 days ago

    Laguna Woods, United States Goldfish Swim School - Aliso Viejo Full time

    Job DescriptionJob DescriptionAre you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award-winning company that is not your typical company!We change lives. We help children reach their goals. We wear...

  • Customer Service Representative

    5 days ago

    Laguna Hills, United States APFSC Full time

    Job DescriptionJob DescriptionThe Company:We are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial...

  • Insurance Customer Service Representative

    2 weeks ago

    Laguna Hills, United States Ellen Williams Full time

    Job DescriptionJob DescriptionWe are seeking enthusiastic, self-driven, customer service representatives with a desire to make a difference in peoples lives.As our newest team mate you will service existing clients and new customers with their Auto and Home insurance needs. You'll work with a team of licensed professionals who collaborate to ensure that...

  • Direct Marketing Associate

    7 days ago

    Laguna Woods, United States Andersen CorporationRenewal by Andersen Full time

    Renewal by Andersen is expanding our Direct Marketing Team in the greater Orange County Area! Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are united by the common goal of making a difference in the lives of our homeowners and the communities we serve. We are looking for a Direct Marketing Associate in the...

  • Dispatcher/customer Service

    2 weeks ago

    Laguna Hills, United States AEMPro Full time

    We are currently looking to hire a Full-Time **Dispatcher/Customer Service** for our location in Laguna Hills, CA. If you are interested in this role please send over an updated copy of your resume. **Dispatcher/Customer Service** **About Us**: Empro is a staffing and logistics company specializing in the automotive industry. We provide recruitment and...

  • 2021 Customer Service Representative

    6 days ago

    Laguna Beach, United States UQ EUS Full time

    **2021 Customer Service Representative - TeleTech Sta. Rosa** Sta. Rosa, Laguna Have the opportunity to work differently, enjoy great pay and benefits, and love the people you work with! Artificial Intelligence Bioinformatics Computer Graphics & Animation Computer Science (all other) Computer Systems and Networks Cyber Security Data Science Design & User...

  • Membership Sales Representative

    5 days ago

    Laguna Woods, United States Anytime Fitness Bandon Fitness Full time

    Are you passionate about fitness and dedicated to helping others achieve their health and wellness goals? Join our team as a General Manager and make a positive impact on people’s lives through health and fitness. We are looking for enthusiastic individuals who can motivate and inspire our clients to reach their full potential. This is an entry-level...

  • Service Director Full-Time

    6 days ago

    Laguna Woods, United States O'Connor Mortuary Full time

    Job Description Job Description Salary: $22.00/hr Full-Time Service Director O'Connor Mortuary - Laguna Hills, CA Full-Time Location: Laguna Hills, CA Reports to: Operations Manager Supervises: N/A Purpose: The primary representative of O’Connor Mortuary who oversees, organizes and accomplishes the service expectations of the family while working within...

  • Direct Marketing Associate

    6 days ago

    Laguna Woods, United States Andersen CorporationRenewal by Andersen Full time

    Renewal by Andersen is expanding our Direct Marketing Team in the greater Orange County Area! Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are united by the common goal of making a difference in the lives of our homeowners and the communities we serve. We are looking for a Direct Marketing Associate in the...

  • Direct Marketing Associate

    7 days ago

    Laguna Woods, United States Andersen Full time

    Job DetailsRenewal by Andersen is looking for an accomplished, driven, and collaborative Direct Marketing Associate to help perfect our customer's experience in upgrading their homes. Want to join our team? This position earns commission in addition to base pay. Successful candidates in this role are expected to earn $20 hourly + $750-1560 / weekly...

  • Direct Marketing Associate

    2 days ago

    Laguna Woods, United States Renewal By Andersen Full time

    Job Details Renewal by Andersen is looking for an accomplished, driven, and collaborative Direct Marketing Associate to help perfect our customer's experience in upgrading their homes. Want to join our team? This position earns commission in addition to base pay. Successful candidates in this role are expected to earn $20 hourly + $750-1560 / weekly...

  • Direct Marketing Associate

    6 days ago

    Laguna Woods, United States Andersen Full time

    Job Details Renewal by Andersen is looking for an accomplished, driven, and collaborative Direct Marketing Associate to help perfect our customer's experience in upgrading their homes. Want to join our team? This position earns commission in addition to base pay. Successful candidates in this role are expected to earn $20 hourly + $750-1560 / weekly...

  • Service Deli Clerk>

    7 days ago

    Laguna Woods, United States Stater Bros. Full time

    Stater Bros. - 24336 El Toro Rd. - [Food Service / Grocery Clerk / Team Member] As a Service Deli Clerk with Stater Bros. you'll: Prepare food for customer consumption; Assist customers with any questions; Package product for sale; Assist customers with purchases; Stock-order-rotate-and-merchandise products...Immediately Hiring >>

  • Front Office Assistant I

    6 days ago

    Laguna Woods, United States MemorialCare Health System Full time

    Title: Front Office Assistant Location: Laguna Woods, CA Department: Facility Operations Status: Full-time Shift: Days (8hr shifts) Pay Range: $20.00 - $25.47/hour At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for...

  • Front Office Assistant I

    7 days ago

    Laguna Woods, United States MemorialCare Full time

    Description Title: Front Office AssistantLocation: Laguna Woods, CADepartment: Facility OperationStatus: Full-timeShift: Days (8hr shifts)Pay Range: $20.00 - $25.47/hourAt MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for...

  • Customer Service Manager

    2 months ago

    Laguna Beach, United States State Farm Insurance - Arlene Bautista Full time

    Job DescriptionJob DescriptionAre you looking for a career to replace your job? State Farm Insurance - Arlene Bautista in Laguna Beach, California, is looking for an experienced sales representative to join our team. In this role, you will be responsible for selling products to customers utilizing phone, email, and video conferencing. You will be responsible...

  • Customer Care Rep

    7 days ago

    Woods Cross, United States RotopaX Full time

    Rotopax Legacy LLC is committed to the safe handling, use, and storage of flammable liquids. We strive to provide innovative container solutions and fluid handing accessories while maintaining the highest-level quality standards. Our commitment to our customers is to offer world class quality, service, delivery and customer service. Reporting directly to the...