Technical Product Specialist
2 weeks ago
Major Goal
Responsible for pre- and post-sale technical support of products working directly with OEM customers, distributors, and sales representatives in domestic and international markets. Acts as the customer facing technical expert and problem solver. Will often have the first contact with prospective customers and is responsible for qualifying their needs and application and identifying the best products to solve their design challenges. Works with entire Customer Care Team to support all product lines. Be the voice of the customer and voice of the company by acting as a conduit for communications.
Responsibilities:
· Customer Support:
o Assessing applications to ensure appropriate products are recommended to customers or potential customers.
o Provides quotations for pricing, lead times, terms and conditions to customers and leads.
o Provides technical support of the product before, during and after installation.
o Proactively communicate with customer and execute outstanding customer service to advance inside sales. Work with sales team for campaign success.
o Maintain in depth understanding of the market and the products to communicate effectively externally.
o Provide product documentation review and product training to customers.
o Use troubleshooting tools to solve customer issue quickly and proactively
· Product Support:
o Actively communicate product issues and product development opportunities identified by the customer to Operations, Product Management, Engineering, Sales and others as appropriate.
o Work with external partners to ensure best results with product systems solutions for customer applications.
o Communicate market trends and customer requests, issues, new applications, etc. with:
· Product Idea Proposal generation
· Salesforce entries and documentation
· Customer Complaint documentation
· Active participation in cross functional teams
o Assist in resolution of quality issues through communication to engineering
o Maintain in depth understanding of the market and the products to communicate effectively both internally and externally.
o Maintain a working knowledge of government and industry quality codes and compliance standards
o Provide product documentation review and product training to co-workers.
· Continuous Improvement:
o Proactively identify customer service improvement opportunities
o Proactively seek new information about the market and competitors' products to aid in the improvements of our products and services
o Develop, implement, evaluate, and report solutions
o Review assigned RMA/SCAR/CAPA incidents to insure satisfactory resolution
o Actively participate in CCT improvement activities
· Other duties as required or assigned
Education/Experience Requirements
Must have Plastic Injection Molding experience.
- Preferred associate or bachelor’s degree with 2 years' experience or equivalent
- Technical and customer relations/sales background
Skill/Ability
Requirements:
- Ability to maintain a positive attitude with customers and co-workers
- Ability to work with demanding or upset customers and remain professional
- Ability to interpret technical information and drawings
- Strong troubleshooting and process improvement skills required
- Ability to work effectively both independently and in a team
- Strong oral and written communication skills required
- Advanced computer skills including an aptitude for ERP/Salesforce and MS Office®Suite
- Strong organizational skills and able to juggle multiple tasks and continually changing priorities
- Ability to work in a fast-paced office environment
- Ability to collaborate on cross-functional teams and with all departments
Company DescriptionBrainerd Lakes Economic Development Corporation is helping to hire this position for a member company. We work with companies in our area to help them expand and grow in MN.Company DescriptionBrainerd Lakes Economic Development Corporation is helping to hire this position for a member company. We work with companies in our area to help them expand and grow in MN.
-
Technical Support Specialist
17 hours ago
Minneapolis, United States EAC Product Development Solutions Full timeJob Description Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. Engage with System Administrators, Field Consultants, Developers, and Engineers onsite at customer locations or virtually to reactively and proactively diagnose software issues pertaining to the deployment,...
-
Technical Sales Representative
3 weeks ago
Minneapolis, United States EAC Product Development Solutions Full timeCompany Description Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 27 years and our experts help guide companies to achieve their strategic business goals and optimize their...
-
Technical Lead
1 week ago
Minneapolis, United States Wipro Remote Work Freelance Full timeRole Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...
-
Tier 2 Technical Support Specialist
2 days ago
Minneapolis, United States Skykit Full timeJob DescriptionJob DescriptionDescription:Skykit provides innovative digital signage solutions, empowering businesses to create engaging visual experiences. Our cutting-edge technology enables clients to showcase their brand, communicate effectively with their audience, and drive meaningful engagement. We pride ourselves on delivering exceptional customer...
-
Technical Support Specialist
2 days ago
Minneapolis, United States Redbrick Technologies Inc. Full timeJob DescriptionJob DescriptionSalary: $28.00 USD per hourLeadpages is a marketing-focused website builder product to help our clients generate leads toattract customers. We are a no-code, drag-and-drop platform which is the powerful new wave ofonline marketing. We are 40 people strong that work closely together, we move fast and enjoy whatwe do along the...
-
Technical Product Manager
2 weeks ago
Minneapolis, Minnesota, United States Cognizant Technology Solutions Full timeThe Role: Cognizant is looking for an experienced and innovative Technical Product Manager who has worked on products within Asset Management operations to serve our diverse base of global financial clients. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an...
-
Technical Product Manager
1 day ago
Minneapolis, Minnesota, United States Cognizant Technology Solutions Full timeThe Role: Cognizant is looking for an experienced and innovative Technical Product Manager who has worked on products within Asset Management operations to serve our diverse base of global financial clients. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an...
-
Technical Support Specialist
1 day ago
Minneapolis, Minnesota, United States Vervint Full timePosition: Technical Support SpecialistLocation: Minneapolis, MNJob Id: 1174# of Openings: 1Technical Support Specialist/End User Services Technician (Full Time | Minneapolis)As an EUS Technician, you are a developing member of the End User Services team. In this role, you will be responsible for collaborating with others, as well as working independently,...
-
Technical Support Specialist
3 weeks ago
Minneapolis, United States Altacent LLC Full timeTechnical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.Responsibilities include:Accept...
-
Technical Support Specialist
3 weeks ago
Minneapolis, United States Altacent LLC Full timeTechnical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.Responsibilities include:Accept...
-
Associate Mako Product Specialist
2 days ago
Minneapolis, United States Stryker Full timeWork Flexibility: Field-based Who we want Relationship-builders. Thoughtful product specialists who create genuine, trusting relationships with surgeons, hospital staff, internal team members and potential new customers. Team players. Collaborative partners who are excited to give it their all working side-by-side with surgeons in the operating room as well...
-
Technical Product Manager
1 week ago
Minneapolis, United States People Tech Group Inc Full timeRole: DATA TECHNICAL PRODUCT MANAGERDuration: Long TermLocation : Minneapolis, Minnesota, United States Below are the job requirements:Product Strategy: Develop and communicate a clear product vision, strategy, and roadmap for our data products and solutions. This involves understanding market trends, customer needs, and competitive landscape to identify...
-
Technical Product Manager
1 week ago
Minneapolis, United States People Tech Group Inc Full timeRole: DATA TECHNICAL PRODUCT MANAGERDuration: Long TermLocation : Minneapolis, Minnesota, United States Below are the job requirements:Product Strategy: Develop and communicate a clear product vision, strategy, and roadmap for our data products and solutions. This involves understanding market trends, customer needs, and competitive landscape to identify...
-
CNC Production Specialist
5 hours ago
Minneapolis, United States PrideStaff Full timeDo you want to work for a great company that treats all their employees with respect?Are you looking for an entry level CNC Machinist position?Apply now.CNC Production SpecialistGreat Company to work for:Family-owned business for over 75 years with Career & Income Growth14 days PTO + 9 paid holidays. Also PTO for Jury Duty, Bereavement, Family + Medical Paid...
-
Technical Product Manager
1 day ago
Minneapolis, United States DeepWork Capital, LLC Full timeDescription Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive...
-
Product Marketing Specialist
10 hours ago
Minneapolis, United States Milestone AV Full timeProduct Marketing Specialist - Consumer page is loaded Product Marketing Specialist - Consumer Apply locations MN-Minneapolis/St. Paul time type Full time posted on Posted 30+ Days Ago job requisition id R03088 Thank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE The Product Marketing Specialist serves a critical role in...
-
HVAC Technical Support Specialist
1 month ago
Minneapolis, United States Auer Steel & Heating Supply Full timeJob DescriptionJob DescriptionThis is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.WHY JOIN AUER STEEL?Competitive Pay Based on ExperienceComprehensive Benefits Package for Full-time...
-
Senior Product Specialist
24 hours ago
Minneapolis, Minnesota, United States Tennant Company Full timeWith more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world....
-
SEO Marketing Automation Specialist
5 hours ago
Minneapolis, United States C4 Technical Services Full timeMarketing Automation Specialist - Salesforce marketing Cloud and PardotLocation: Remote POSITION SUMMARY: (Why this role exists)The Senior Marketing Automation Specialist is responsible for the execution and support of communications through Salesforce Marketing Cloud and other ESPs. This role will rely on his or her experience to implement emails that...
-
Technical Product Owner
1 day ago
Minneapolis, Minnesota, United States Genesis10 Full timeGenesis10 is currently seeking a Technical Product Ownerwith our client in the transportation industry in their Minneapolis, MN location. This is a 12 + month contract position.Description: Seeking a Technical Product OwnerOur client is on a journey to becoming the best IT organization in the airline industry, a journey of transformation. They are changing...