Licensed Insurance Customer Service Representative
2 weeks ago
We are seeking a Licensed Insurance Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Answer inbound telephone calls
- Greet and assist onsite guests
- Plan and schedule appointments and events
- Develop and implement organized filing systems
- Processing Payments for customer
- Performing Endorsements like adding a car/driver or updating coverages
- Interactions with underwriters, claims or billing reps to resolve customer issues
- Performing Insurance reviews with customers.
- Document and update customer records based on interactions
- Handle customer inquiries and complaints
- Troubleshoot and resolve product issues and concerns
- Develop and maintain a knowledge base of the evolving products and services
- Draft correspondences and other formal documents
- Perform all other office tasks
Qualifications:
- Previous experience in office administration, customer service in insurance field
- Positive and professional demeanor
- Ability to prioritize and multitask
- Ability to build rapport with clients
- Excellent written and verbal communication skills
- Strong attention to detail
Strong organizational skills
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