Customer Service Representative

3 weeks ago

San Jose, United States FIESTA AUTO INSURANCE Full time

**Fiesta Auto Insurance offers paid training and a chance for you to start a new career with a great team**

**Whether your goal is to become an agent or are looking for a leadership role, we can guide you to reach your full potential and be successful in the Insurance and Tax Business.**

If you are looking for an incredible opportunity to be a high-performing sales insurance agent and are passionate about providing exceptional customer service, Fiesta Auto Insurance & Fiesta Tax Service may be the right place for you to pursue a rewarding career.

**Fiesta Auto Insurance is a National Brand **with almost 150 locations in California and in several states We have proudly served the Woodland Area for over 20 years with insurance and tax preparation needs.

**SUMMARY OF THE POSITION**:
The customer service sales representative is responsible for the overall guest experience by developing professional relationships with customers, fulfilling our customer's insurance and tax needs, and providing world class customer service.At Fiesta Auto Insurance, no previous experience is required. We provide training for all new hires and give you all the necessary tools to help you acquire your license in as little as 30-45 days.

**COMPENSATION**:

- **COMPETITIVE YEARLY PAY - 50,000 + 90,000 +**:

- **Hourly compensation varies depending on experience and position.**:

- **Compensation includes a based hourly pay PLUS, agent commissions and bonuses**
- **Our pay compensation is very competitive and we do not overstate or inflate wages. We are a customer-centric culture that embraces positive development.**_

**BENEFITS**:
We offer the following benefits to all full-time employees: Paid Training, Free Insurance Licensing and C-Tec Certification programs, Holiday Pay, Vacation Pay and more. Depending on your performance, we have opportunities to advance quickly.

**DUTIES AND RESPONSIBILITIES**:

- Recruit, train, and lead a team of insurance sales agents.
- Set performance targets and motivate the team to achieve sales goals.
- Monitor individual and team performance against sales targets.
- Provide regular feedback and coaching to improve performance.
- Ensure effective communication and collaboration across teams.
- Greet all customers in a professional, friendly, and timely manner, in person and via the store telephone
- Create an outstanding customer experience
- Communicate effectively to identify the best product or service to match the needs of the customer
- Meet and exceed monthly sales goals
- Develop and maintain business relationships with new and existing customers
- Provide marketing efforts to solicit and promote new business inside and outside of the retail store
- Demonstrate integrity when working with customers, company policy, monetary transactions, product supply, and work relationships

Assist in other tasks and duties assigned by management

**REQUIREMENTS**:

- Must be fluent in English and Spanish
- High school diploma or equivalent
- Basic computer skills
- Previous retail sales and customer service experience is a plus, but not required.
- Excellent communication and effective problem solving skills
- Strong organizational and time management skills
- Professional, energetic, and positive attitude
- Availability of flexible scheduling to include days, evenings, and weekends
- Must be willing to work Saturdays and some holidays.
- Reliable transportation
- Must be fluent in Spanish

**Must be willing to travel between stores if needed. Must have reliable transportation.**

We try to provide permanent store locations for our agents. However, travel to some nearby stores may be occasional.

**MUST BE WILLING TO WORK ANY HOURS WITHIN THE SCHEDULE BELOW**:
Monday-Friday: 10AM-7:00PM
Saturday: 10AM- 5PM

**Job Types**: Full-time, Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 37 per week

**Benefits**:

- 401(k)
- Paid time off

Shift:

- 8 hour shift
- Day shift

Work setting:

- In-person
- Office

**Language**:

- Spanish (required)

Work Location: In person

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