Dental Patient Care Coordinator

2 weeks ago


Westfield, United States REO Consulting, LLC Full time
Job DescriptionJob Description

Patient Care Coordinator, Perry Endodontics

Salary:  $27-$28/hour depending on experience

Benefits: Healthcare, 401k, PTO

**Progressive, high quality Endodontic office located in Westfield, MA, has an immediate need for a dynamic and motivated Patient Care Coordinator to provide world-class customer service to our patients and provide administrative support to our Perry Endodontics team.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Act as first point of contact for all patients and ensure exceptional customer service.

Answer incoming calls, receive messages, and route calls accordingly.

Schedule appointments accurately to reflect endodontist’s schedule.

Collect and enter insurance payments, and review accounts receivables as needed. 

Deliver clear and effective communication and information to patients regarding the recommended treatment plans and facilitate successful closure of related financials.

Work with other practices to obtain x-rays, referrals, and coordinate patient needs.

Build positive and productive relationships with referral partners for business growth.

Follow up with patients to improve satisfaction.

Maintain up-to-date knowledge about practice services offered. 

 KNOWLEDGE, SKILLS, AND ABILITIES:

Proficient in Microsoft Office suite of products.

Organized self-starter, motivated problem solver and highly organized and energetic team player.

Must be polished and maintain clear and effective communication skills (written and verbal).

Exceptional customer service skills exuding a positive, optimistic attitude.

Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

EDUCATION AND EXPERIENCE:

High school diploma.

Knowledge of dental terminology a plus. 

Three (3) of previous front-office experience in a medical or dental practice (preferred).

Company Description*REO Consulting is the recruitment partner of the hiring organization.Company Description*REO Consulting is the recruitment partner of the hiring organization.
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