Call Center Customer Service Representative
1 month ago
Position Type: Full-time; Hourly
Location: In-Office; Auburn, WA
Wage Scale: $18.00 – $26.00 per hour
Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year
Responsibilities:
- Answer all inbound calls from homeowners
- Assist homeowners with trouble shooting of fireplaces and garage doors
- Maintain all orders and parts
- Schedule and dispatch service technicians
- Assist with sales
- Route and confirm jobs
- Ensure messages are constructive and will be interpreted correctly
- Meet deadlines and offer support to team members
- Maintain an organized filling system of interactions with customers
- Ensure every customer is followed up with properly and in a timely manner
- Accurately process orders, application forms, requests and update transactions status
- Work with Customer Care team to accurately maintain customer database
Requirements:
- High school diploma, GED or equivalent
- Prior experience working in construction, HVAC, fireplace or garage industries is a plus
- Excellent verbal and written communication skills, good organizational skills and professional telephone skills
- Data entry experience is a plus, but not required
- Organizational, time management and customer service skills
- Strong analytical skills and attention to detail
- Regular attendance is required
Why get your Career started with Fireside?
With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training, our Fireside Five Values, and encourage employee growth within the company.
Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
Safety | Professionalism | Accountability | Customer Experience | Effective Communication
Company DescriptionFireside Home Solutions is the leading service and supplier of fireplaces and garage doors in the Seattle and Portland areas. Fireside is privately held and diversified that has been in business since 1982. It has branches in Oregon and Washington. Providing service and installation of fireplaces, garage doors, and outdoor kitchens and fire pits.Company DescriptionFireside Home Solutions is the leading service and supplier of fireplaces and garage doors in the Seattle and Portland areas. Fireside is privately held and diversified that has been in business since 1982. It has branches in Oregon and Washington. Providing service and installation of fireplaces, garage doors, and outdoor kitchens and fire pits.We have other current jobs related to this field that you can find below
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