![TransCore](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 weeks ago
Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding EZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
Essential Duties and Responsibilities:
- Process telephone, email & chat inquiries, fax information/applications to customer if required.
- Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.
- Research toll overcharges, v-tolls, and submit for adjustments.
- Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.
- Prepare reports to include daily Phone Call Log.
- Cash out and prepare deposit at the end of shift.
- Work a rotating weekend schedule.
- File applications and other paper work as necessary.
- Responsible for maintaining a weekly average "Not Ready" of 15% or less.
- Prepared to take calls and/or start workday exactly at start of shift. Computer is to be logged in and phone is open and ready to take a call precisely at the beginning of a shift.
- Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
- Adhere to structured break and lunch schedules. This includes clear communication with leadership staff for leaving the Customer Communications department for any reason.
- Must remain professional under every circumstance with patrons and staff members.
- Perform other duties as directed by TransCore management.
- High School Diploma or Equivalent Strongly Preferred
- Proficient computer and typing skills
- Must pass a drug screen and background check
- Must be able to reliably commute to our Auburn, MA office
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Service Representative
1 month ago
Auburn Hills, United States Customer Service Full timeJob DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...
-
Sales Representative
2 weeks ago
Auburn, United States Alfa Insurance Sales Representative Full time**Benefits/Perks** - Annual incentive reward trip for top performers to beautiful destinations in the southeast - Opportunity for annual performance bonus - Discounts on your auto insurance (underwriting approval required) - Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan, - Paid time off bank to include 3 days PTO...
-
Customer Service Representative
4 weeks ago
Auburn, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full timePosition Overview Provide excellent customer service by fielding customer inquiries, providing information, assistance, and resolving customer account issues. Enhance business relationships by increasing sales to existing customer base to create and leverage additional opportunities. Support the outside sales staff by assisting with the procurement of...
-
Customer Service Representative
4 weeks ago
Auburn, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full timeJob DescriptionJob DescriptionPosition Overview Provide excellent customer service by fielding customer inquiries, providing information, assistance, and resolving customer account issues. Enhance business relationships by increasing sales to existing customer base to create and leverage additional opportunities. Support the outside sales staff by assisting...
-
Customer Service Representative
3 weeks ago
Auburn, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full timeJob DescriptionJob DescriptionPosition Overview Provide excellent customer service by fielding customer inquiries, providing information, assistance, and resolving customer account issues. Enhance business relationships by increasing sales to existing customer base to create and leverage additional opportunities. Support the outside sales staff by assisting...
-
Customer Service Representative
4 weeks ago
Auburn, United States U-Haul Full timeLocation: 541 Center St, Auburn, Maine 04210 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
4 weeks ago
Auburn, United States U-Haul Full timeLocation: 256 Genesee St, Auburn, New York 13021 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
1 week ago
Auburn, United States U-Haul Full timeLocation: 541 Center St, Auburn, Maine 04210 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys exceptional...
-
Customer Service Representative
2 weeks ago
Auburn, United States U-Haul Full timeLocation: 256 Genesee St, Auburn, New York 13021 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 weeks ago
Auburn, United States U-Haul Full timeLocation: 541 Center St, Auburn, Maine 04210 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
1 week ago
Auburn, United States William Witzke - Allstate Insurance Full time**Benefits/Perks**: - Paid time off (vacation and/or sick days) - Growth potential - Salary plus commission/bonus - Simple IRA with match - Health benefits - Flexible hours - License reimbursement **Position Overview**: As an **Insurance Customer Service Representative**, you will be a key point of contact for our clients, providing timely and accurate...
-
Customer Service Representative
3 weeks ago
Auburn, United States Riester's Appliances Full timeJob Summary Riester's Appliances is a locally owned small business, looking for a Customer Service Representative to join our team! As a Customer Service Rep, you are a key member of the team and represent our members on customer support calls. You are primarily responsible for handling service and warranty requests. Exemplifying our code of values, you show...
-
Customer Service Representative
1 month ago
Auburn, United States Riester's Appliances Full timeJob Summary Riester's Appliances is a locally owned small business, looking for a Customer Service Representative to join our team! As a Customer Service Rep, you are a key member of the team and represent our members on customer support calls. You are primarily responsible for handling service and warranty requests. Exemplifying our code of values, you show...
-
Customer Service Representative
3 weeks ago
Auburn, United States Complete Staffing Solutions Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeLocation:Auburn, MA – REMOTE AFTER TRAINING!Opportunity to work with a great company!Multiple rolls! Hiring ASAP!Hours:Full time – 2 months in office - 100% remote after trainingTraining Hours: Monday – Friday – 8:00am – 4:30pm – In OfficeAfter Training Hours: Monday-Friday - 10:30 am...
-
Customer Service Representative
2 weeks ago
Auburn Hills, United States Valeo North America, Inc. Full timeReceive a best in class, total compensation package that provides a comprehensive benefits program with real financial value. About the Role:As a Customer Service Representative, you will be directly reporting to the Customer Service Manager the cust Customer Service, Customer Service Representative, Service Manager, Representative, Operations, Sales,...
-
Customer Service Representative
6 days ago
Auburn, United States William Witzke - Allstate Insurance Full timeJob DescriptionJob DescriptionBenefits/Perks:Paid time off (vacation and/or sick days)Growth potentialSalary plus commission/bonusSimple IRA with matchHealth benefitsFlexible hoursLicense reimbursementPosition Overview:As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate...
-
Customer Service Representative
1 week ago
Auburn, United States William Witzke - Allstate Insurance Full timeJob DescriptionJob DescriptionBenefits/Perks:Paid time off (vacation and/or sick days)Growth potentialSalary plus commission/bonusSimple IRA with matchHealth benefitsFlexible hoursLicense reimbursementPosition Overview:As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate...
-
Customer Service Representative
1 month ago
Auburn Hills, United States The Pella Corporation Full timeThe CSR position is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service
-
Csr - Customer Service Representative
2 weeks ago
Auburn, United States Century Commercial Services Full timeCentury Commercial Service (CCS) is on the lookout for a new Team Member to join our dynamic Customer Service Team. Our work environment is characterized by an unwavering commitment to positivity and enthusiastic support from your colleagues. We recognize that the marketplace we operate in can be demanding, but our team's collective strength enables us to...
-
Customer Service Representative I
1 month ago
Auburn, United States Flyers Energy Full time**Customer Service Representative I** **Department:** Bulk Customer Service **Location:** Auburn, CA **Job ID:** 45 *Are you looking/* We are looking for a Customer Service Representative with a passion for serving others and drive to do their personal best. The team is energic, diverse, and lots of fun. Leadership is committed to teamwork, trust and...