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Bakery Shift Leader

3 months ago

Palo Alto, United States Sprinkles Cupcakes Full time
Job DescriptionJob Description

As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn all things operations within Sprinkles


Perks of Working with Sprinkles:

· Competitive pay plus tips, averaging $24-$25 per hour

· Benefit options including Heath, Dental, Vision, Life, and 401K

· Daily Pay option available to associates

· Paid Time Off

· Sprinkles Associate Card to sprinkle the joy to your family, friends, and community

· Opportunity to do good – Sprinkles partners with several charities and community organizations

· Chance to be a part of special memories that happen daily in our bakery

· Development and growth opportunities

Responsibilities:

· Act as a company advocate and embody the Sprinkles Culture. You are part of the Management team and the Manager on Duty (MOD) when there is no Manager present.

· Lead by example and motivate your staff to work with detail and keep a consistent pace through their shifts.

· Retain and demonstrate proper policies and procedures delivered by trainers and managers with enthusiasm.

· Host Pre-shift meetings with the team, manage shift expectations, and contribute to the Sprinkles culture and experience.

· Demonstrate teamwork skills as you rely on and assist fellow coworkers.

· Read and respond to emails in a timely manner using proper email etiquette.

· Delegate appropriate duties to your Associates to help the bakery be prepared for opening, fulfilling all orders on time, a health inspection at any time, running a smooth shift throughout the day, and closing / preparing the bakery for the next day.

· Delegate breaks to Associates

· Adhere to and hold team accountable to all safety and sanitation guidelines to maintain a clean and safe work environment.

· Ensure bakery environment and all equipment is in good working order; report any issues to management, follow up on resolutions, and communicate to the team.

· Assist with and delegate all cleaning duties as needed and on checklists.

· Deliver exceptional guest service within the standards of management and Sprinkles policies – Be a brand ambassador and a role model to your team.

· Manage guest experiences to ensure they meet the Sprinkles hospitality standards, including monitoring Associate interactions and providing coaching and feedback in the moment, answering emails, or collecting details on recent experiences as shared via phone or email.

· Respond to Guests’ special requests, compliments, complaints, or issues by facing them head on, in person, with concern and enthusiasm. Use your judgement to resolve all issues in the moment, if possible, or bring it to the attention of GM/Manager.

· Constantly provide feedback to the team with both praise and coaching on opportunities in the moment.

· Conduct cupcake counts and communicate the appropriate quantities, priorities, and expectations to your kitchen staff regarding baking and frosting enough cupcakes throughout the day.

· Monitor efficiencies using timers, worksheets, and continuous follow up.

· Complete the Manager checklists daily.

· Serve as a product expert to Guests and Team.

· Validate that every food item is made correctly and meets the Sprinkles Standards for flavor, consistency, size, and appearance, and is stored properly with correct rotation.

· Communicate closely with other management team members on any issues, projects, improvements, changes, etc.

· Call extra Associates in or send Associates home early based on schedule and workload for the day, being mindful of labor goals.

· Able to fulfill all the responsibilities of a baker, froster, production, or FOH Associate to assist throughout the shift where needed.

· Assist managers with further tasks as requested, such as conducting inventory and record keeping

· Attend manager meetings twice a month.

· Work closely with Management on staffing and scheduling.

· Ensure team reports to work on time, in uniform, and with a positive attitude and clear communication.

· Work together with Trainers and Management to ensure all training is occurring properly and on time, including training follow up with new trainees.

· Accept and prepare deliveries.

· Manage production, bake & frost counts, and waste

· Use proper credit card, and cash handling procedures including counting money, cash drops, deposits, and any other monetary duties where applicable.

· Report to work as scheduled and fulfill requirements for duration of shift.


Requirements:

· A passion and love of the Sprinkles product, brand, and experience.

· A minimum of 1 year of experience in a shift management position or management position in a restaurant or within hospitality.

· Ability to work a varying schedule including some weekends and holidays.

· Ability to communicate in writing and verbally while understanding and following written and verbal instructions from management.

· Can work well under pressure while maintaining a consistent pace throughout your shift.

· Ability to be on your feet for hours at a time.

· Can lift at least 50 pounds which can include carrying cupcake trays, cupcake batter/frosting, and bags of boxed purchases.

*Sprinkles is a Equal Opportunity Employer