Current jobs related to Helpdesk Technician - Phoenix - S R INTERNATIONAL INC
-
Helpdesk Technician
4 weeks ago
Phoenix, United States Arizona Pain Full timeJob DescriptionJob DescriptionDescription:The Helpdesk Technician serves as the primary point of contact for team members seeking technical assistance. This role involves providing remote troubleshooting, documenting issues, and escalating unresolved problems to the appropriate support levels. The Helpdesk Technician ensures that users receive accurate...
-
Information Technology Helpdesk Technician
4 weeks ago
Phoenix, United States SSCW Enterprises Full timePosition Summary: This is a mid-level Information Technology Helpdesk Technician, primarily a Hybrid position. The ideal candidate is a college graduate who is highly motivated and excited to gain experience in helpdesk/desktop configuration, repair and support, network administration and diagnosis, and troubleshooting various IT issues. Essential...
-
Information Technology Helpdesk Specialist
12 hours ago
Phoenix, Arizona, United States Super Star Car Wash Full timeJob Title: Information Technology Helpdesk TechnicianJob Summary:This is a mid-level Information Technology Helpdesk Technician position that requires a college graduate with a strong technical background and excellent communication skills. The ideal candidate will be highly motivated and excited to gain experience in helpdesk/desktop configuration, repair...
-
IT Operations Specialist
5 days ago
Phoenix, Arizona, United States Kyndryl Full timeAbout KyndrylWe are a leading technology company that designs, builds, and manages mission-critical systems for the world's most advanced organizations. Our team is passionate about innovation and customer satisfaction.The RoleWe are seeking an IT Operations Technician to join our Corporate IT team to support Skytap. As a key member of our team, you will be...
-
IT Technician
2 weeks ago
Phoenix, United States TSMC Full timeThe Role At Taiwan Semiconductor Manufacturing Company (TSMC), We Develop the Technologies that Shape the Future and Change the World! We are seeking an enthusiastic individual looking for challenges to join our support center team at TSMC Arizona Fab. You bring vast technical knowledge and customer service skills to complete an array of tasks, requests,...
-
Desktop Support Technician
4 weeks ago
Phoenix, United States Farnsworth Group Full timeJoin us and grow your career with a certified Great Place to Work for the last eight years running. We are a team of Engineers, Architects, Surveyors and Scientists committed to making meaningful contributions to the world around us. Our quest for excellence goes beyond the ordinary; we seek extraordinary people who want to showcase their talents and join us...
-
Lead Information Technology Specialist
2 months ago
Phoenix, United States Headfarmer Full timeHeadFarmer is currently conducting a direct hire search for a IT Support Lead in Phoenix, AZ. Our client is seeking someone passionate about technology to join their stable, growing company!Job Summary:We are growing quickly and are creating a supervisory role in the IT department that will play a key role in developing the department and helping to build a...
-
Phoenix, United States TSMC Full timeTHE ROLE Monitor and provide fast recovery of vital infrastructure service and systems to include database servers, network switches and routers, and storage devices. A successful candidate should be, a strong communicator, quick learner, and able to adapt to rapidly changing conditions. Have basic troubleshooting and problem-solving skills and a...
-
IT Support Specialist
4 weeks ago
Phoenix, Arizona, United States Farnsworth Group Full timePosition: Desktop Support Technician (onsite)Location: Phoenix, AZJob Id: 2454# of Openings: 1Farnsworth Group is a recognized leader in engineering, architecture, and surveying, dedicated to fostering a collaborative environment where innovation thrives. We are in search of a skilled Desktop Support Technician to enhance our IT support team. This role is...
-
IT Support Specialist
4 weeks ago
Phoenix, Arizona, United States Farnsworth Group Full timePosition: Desktop Support Technician (onsite)Location: Phoenix, AZJob Id: 2454# of Openings: 1At Farnsworth Group, we pride ourselves on being a certified Great Place to Work for the past eight years. Our team consists of Engineers, Architects, Surveyors, and Scientists dedicated to making impactful contributions to our communities. We are in search of...
-
IT Support Specialist
7 days ago
Phoenix, Arizona, United States Zoom Technology Arizona Full timeJob SummaryThe IT Helpdesk Technician will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring that IT systems are functioning efficiently.Key ResponsibilitiesRespond to IT support requests via phone, email, or...
-
Help Desk Technician
5 days ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionAccount nameCharles Schwab & Co., Inc. End Client (if different from Account) DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal...
-
IT Operations Specialist
1 week ago
Phoenix, United States Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Customer Service Representative
2 weeks ago
Phoenix, Arizona, United States Pacific Office Automation Full timeJob DescriptionPacific Office Automation is a leading provider of document imaging and technology solutions. With over 40 years of experience, we have established ourselves as a trusted partner for businesses in the western United States.We are seeking a highly skilled Customer Service Representative to join our service team in Phoenix, AZ. As a key member...
-
IT Support Specialist
4 weeks ago
Phoenix, Arizona, United States Farnsworth Group Full timePosition: Desktop Support Technician (onsite)Location: Phoenix, AZJob Id: 2454# of Openings: 1At Farnsworth Group, we pride ourselves on being a certified Great Place to Work for the last eight years. Our team comprises Engineers, Architects, Surveyors, and Scientists dedicated to making impactful contributions to our communities.We seek exceptional...
-
IT Field Technicion
2 months ago
Phoenix, United States Angie's Lobster LLC Full timeJob DescriptionJob DescriptionIT Field TechnicianAngie’s Food Concepts is on a mission to make luxury foods affordable! We are the first restaurant to bring Maine Lobster to the drive-thru with the same speed, price, and convenience as traditional fast food. With the recent launch of Angie’s Prime Grill, we are now bringing USDA Prime Steak and Organic...
-
Field IT Specialist
4 weeks ago
Phoenix, Arizona, United States Angie's Lobster LLC Full timeJob OverviewPosition: IT Field SpecialistAngie's Lobster LLC is dedicated to revolutionizing the culinary experience by making gourmet foods accessible to everyone. We pride ourselves on being pioneers in the fast-food industry, offering Maine Lobster at drive-thru speeds and prices, alongside our recent introduction of premium USDA Prime Steak and Organic...
-
Dispatcher/ Customer Service Representative
4 months ago
Phoenix, United States Pacific Office Automation Full timeJob DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...
-
Technology Support Specialist
2 days ago
Phoenix, Arizona, United States Adobe Care And Wellness LLC Full timeAbout Adobe Population HealthAdobe Population Health is a women-owned health solutions company founded in 2018, committed to positively impacting the lives we touch. Our company culture is built on inclusivity and human kindness, with a strong presence in Phoenix, AZ, and satellite locations across multiple states.Position PurposeWe are seeking a passionate...
-
Technical Support Specialist I
4 weeks ago
Phoenix, Arizona, United States MBI Industrial Medicine Full timeAbout MBI Industrial Medicine:MBI Industrial Medicine is a premier provider of occupational and medical services, operating clinics across various states.Position Overview:The Service Delivery team serves as the initial contact for employee inquiries and requests regarding technical support. This role is essential in providing swift, long-term, and effective...
Helpdesk Technician
3 months ago
ESSENTIAL FUNCTIONS (NOT INTENDED TO BE ALL-INCLUSIVE):
- Provides technical support by applying a broad understanding of systems products and services in all the following areas: help desk, Internet, PC/desktop systems, web, and computer operations.
- Supports department operations which include but is not limited to, Active Directory, MDC,VPN, Token, and Criminal Justice Information Systems networks by providing technical support and delivering reliable high-performance assistance, customer service, and technical services.
- Resolves complex issues regarding operations, including installations, setups, error messages, online transactions, and system status or downtime procedures. Coordinates with other information technology units and/or users to determine requirements.
- Monitors and controls systems, networks, and equipment for the State of Arizona criminal justice and law enforcement agencies.
- Ensures user satisfaction by diagnosing and quickly resolving issues. Recognizes, research, isolates, and resolves complex technical problems. Escalates problems requiring additional repairs, training, or follow-up to appropriate technical, professional, or support personnel.
- Maintains service and proper systems functionality by interacting with technical support staff, applications development, PC Support, and other information systems contacts to identify and resolve system problems.
- Recommends systems or production environment modifications as appropriate.
- Coordinates calls as necessary for system, product, or hardware maintenance dispatches.
- Coordinates system outage response by escalating problem resolution and notifying management and users as appropriate.
- Provides accurate documentation of issues and activity by maintaining a trouble shooting tracking log within an enterprise trouble-ticketing system.
- Remains current on job-specific expertise.
- Communicates verbally and in writing with unit personnel to ensure that special instructions and outstanding hardware/software problems are relayed for shift changes.
- Monitors computer room safety and security to prevent unauthorized access to protect equipment, staff, sensitive information, and files unique to the State of Arizona and the Department.
Skills required
Knowledge of:
1. The principles, capabilities, and operation of modern data processing systems.
2. Commonly used commands for computer operating systems and software (e.g. MVS, JES2, Omegamon, Netview, VPS, TSO, VTAM, and CICS.).
3. Computer helpdesk operating procedures.
4. Problem escalation procedures.
Skill in:
1. line monitor diagnostic commands, using and troubleshooting personal computers, consoles, and related network equipment to resolve customer problems.
2. Entering exact data for console commands.
3. Performing system recovery in the event of a system failure as per procedure.
4. Providing telecommunications support.
Ability to:
1. provide excellent and courteous customer service, even in high-stress or contentious situations.
2. follow detailed verbal and written instructions.
3. work effectively with customers, vendors, and other data processing personnel.
4. use good judgment and caution to ensure computer procedures are executed properly.
5. utilize technical reference manuals to resolve problems.
6. communicate effectively both orally and in writing with Department employees and customers.
7. analyze and troubleshoot hardware and software problems.
8. complete work activities using established procedures and guidelines.
9. complete work activities with minimal supervision.
10. take responsibility for actions.
Education/Training /Work Experience required
- one (1) year of experience in the operation of computer mainframes in a large(1,000+ employee) organization.
- one (1) year of experience with at least one mainframe command such as: batchwork, TCPIP, Omegamon, or CICS.