We have other current jobs related to this field that you can find below
-
IT Help Desk
3 months ago
Cincinnati, United States Audit-Tel Inc Full timeJob DescriptionJob DescriptionWhy Us?Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality...
-
IT Help Desk Technician
4 weeks ago
Cincinnati, United States KFI Engineers PC Full timeJob DescriptionJob DescriptionPOSITION SPECIFICATIONSPosition: IT Help Desk TechnicianDepartment: AdministrationReporting Relationship: IT ManagerCOMPANY BACKGROUNDKFI Engineers is a recognized industry leader in facility infrastructure design and performance. Since 1996, our culture of collaboration and unique capabilities have allowed us to make a...
-
IT Help Desk Technician
3 weeks ago
Cincinnati, United States KFI Engineers Full timePOSITION SPECIFICATIONS Position: ITHelp Desk Technician Department: Administration Reporting Relationship: IT Manager COMPANY BACKGROUND KFI Engineers is a recognized industry leader in facility infrastructure design and performance. Since 1996, our culture of collaboration and unique capabilities have allowed us to make a difference in the way...
-
IT Help Desk
1 month ago
Cincinnati, United States MRA Recruiting Services Full timeJob DescriptionJob DescriptionCompany: ConfidentialLocation: Cincinnati, OHPosition: IT Help DeskWe are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration...
-
Help Desk Specialist
4 months ago
Cincinnati, United States Ohio Southern Bankruptcy Court Full timeMain content Job Details for Help Desk Specialist Court Name/Organization: Ohio Southern Bankruptcy Court Overview of the Position: The U.S. Bankruptcy Court for the Southern District of Ohio is hiring for the position of Help Desk Specialist. This position works in a team environment to provide help desk support to end users throughout the district,...
-
Help Desk Specialist
3 months ago
Cincinnati, United States U.S. Courts Full timeThis position works in a team environment to provide help desk support to end users throughout the district, consisting of Cincinnati, Columbus, and Dayton. This position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for...
-
Help Desk Specialist
3 months ago
Cincinnati, Ohio, United States U.S. Courts Full timeThis position works in a team environment to provide help desk support to end users throughout the district, consisting of Cincinnati, Columbus, and Dayton. This position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for...
-
Help Desk Technician
4 weeks ago
Cincinnati, United States Apex Systems Full timeTitle: Windows 11 Technical 1 Location: Downtown Cincinnati, Ohio (On-site 5 days per week)Duration: 3-month contract PAY: up to $24/hr *Please note, this role requires candidates to be in the office 5 days per week Windows 11 TechnicianThe Windows 11 technician will be responsible for coordinating with Company users to reimage their laptops to Windows 11....
-
Front Desk Help
2 months ago
Cincinnati, United States Beechmont Racquet & Fitness Full timeJob DescriptionJob DescriptionBeechmont Racquet & Fitness is a large tennis and fitness facility on the east side of Cincinnati. We are looking for someone who is professional, friendly, and reliable to work part time at our front desk. The position is similar to a "retail" environment because the club is open 7 days a week so we will need help some days,...
-
Help Desk Specialist
1 month ago
Cincinnati, United States U.S. Courts Full timeThis position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for hardware and software systems. The Help Desk Specialist reports to the Director of IT. The position is eligible for partial telework. REPRESENTATIVE...
-
Help Desk Specialist
1 month ago
Cincinnati, Ohio, United States U.S. Courts Full timeThis position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for hardware and software systems. The Help Desk Specialist reports to the Director of IT. The position is eligible for partial telework.REPRESENTATIVE...
-
Service Desk Specialist I
4 weeks ago
Cincinnati, United States Staffmark Investment, LLC Full timeJob Summary We are currently hiring a Service Desk Specialist I to work our 11-8 pm Est schedule for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software....
-
IT Support Technician
6 days ago
Cincinnati, Ohio, United States Sentrilock LLC Full timeIT Support TechnicianWe are seeking a skilled IT Support Technician to deliver effective solutions for help desk inquiries across various technologies.Key Responsibilities:Evaluate, prioritize, and resolve help desk inquiries related to hardware and software challenges.Set up, configure, and maintain user and network hardware, peripheral devices, and...
-
IT Support Technician
23 hours ago
Cincinnati, Ohio, United States Sentrilock LLC Full timeIT Support TechnicianSentrilock LLC is seeking a skilled IT Support Technician to deliver effective solutions for help desk inquiries across various technologies.Key Responsibilities:Evaluate, prioritize, and resolve help desk inquiries related to hardware and software challenges.Set up, configure, and maintain user and network hardware, peripheral devices,...
-
Help Desk Technician
1 week ago
Cincinnati, United States Talbert House Full timeJob DetailsJob Location 06 2600 VICTORY PARKWAY - CINCINNATI, OH Position Type Full Time Salary Range $16.00 - $18.87 Hourly Job Shift 1st shift Job Category Information Technology DescriptionWork closely with users, clients, technicians and managerial staff; train computer users Occasionally write training manuals Determine the best solution based on the...
-
Service Desk Specialist I
7 days ago
Cincinnati, United States Staffmark Group Full timeJob Summary We are currently hiring a Service Desk Specialist I for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk...
-
Service Desk Specialist I
4 weeks ago
Cincinnati, United States Staffmark Group Full timeJob Summary We are currently hiring a Service Desk Specialist I for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk...
-
End-User Support Technician
18 hours ago
Cincinnati, Ohio, United States Sentrilock LLC Full timeDesktop Support TechnicianSentrilock LLC is seeking a committed Desktop Support Technician to deliver prompt solutions to help desk inquiries across various technologies.Key Responsibilities:Evaluate, prioritize, and resolve help desk inquiries related to hardware and software challenges.Set up, configure, and maintain end-user and network hardware,...
-
IT Support Technician I
6 days ago
Cincinnati, Ohio, United States Staffmark Group Full timePosition OverviewWe are seeking a dedicated IT Support Technician I to join our MIS Division. The ideal candidate will have a strong desire to make a positive impact on our community. This entry-level role focuses on delivering technical support and assistance concerning computer systems, hardware, and software. Responsibilities include responding to service...
-
Support Technician
3 months ago
Cincinnati, United States Rumpke Of Ohio Inc Full timeDescription The Support Technician provides support for incoming technical calls across all Rumpke locations to ensure maximum uptime and access to software applications and customer data. This position utilizes in-depth knowledge and experience to resolve technical issues and system interruptions through the ITSM solution. This Help Desk role needs to be...
Help Desk Technician
2 months ago
Duration
6
Month(s) contract to hire
Shift: Wednesday through Sunday, 12-8:30 AM.
Req Description
2+ years of experience required
Description
This is a 24/7 Phone support environment. This team supports internal employees as well as the employees at the truck stops and convenient stores. The majority of the support is at the retail locations supporting the POS hardware, software, credit card readers, network connectivity, receipt printers, etc. This role involves incoming calls from users that can be non-technical, so the ability to ask questions in layman\'s terms is imperative. After calls, this person is responsible for documenting the issue in ServiceNow (ticketing system) but they are moving to ServiceNow so that will switch. This environment does have Windows and Linux as the POS systems run on both. The ability to take 30-40 calls/tickets per shift, typing quickly, general computer knowledge is all required. The 3rd shift does take less calls and it is not nearly 30-40 as that is more first shift call volume.
The Help Desk Associate will provide first line support for remote users on core business applications. This is a real-time, fast-paced environment. Will handle inbound trouble calls and requests; troubleshoot and resolve level 1 issues; research and resolve level 2 issues; and escalate as needed for advanced issues. Will be responsible for proactively following up on tickets to ensure successful closure. The environment includes proprietary software in a complex environment.
In addition to supporting customers, the help desk staff will also develop, maintain, and contribute to support knowledge base and other documentation.
Background:
•2+ years experience in user and customer support
• Knowledge of software and operating system support
• Patience and excellent communication skills
Required Skills:
• Windows, Linux, MS Office Troubleshooting and problem solving over the phone
• User interaction/communication (oral and written)
• Knowledge of retail, POS, or customer-facing product support is highly preferred
Job Title
helpdesk support technician
Top Skills Details
1) Minimum of 2 years experience in a phone-based technical support role with proven documentation skills (ServiceNow experience is a plus)
2) Experience with basic networking troubleshooting like connectivity issues
3) Experience troubleshooting technical issues in both hardware and software
4) \*This is a plus\* 1+ year experience working with POS systems(also understanding how retail works in a technical setting - you can ask if they\'ve worked in retail at all even in a non-IT role)
Worksite Address
Westlake,Ohio,United States,44145; Remote
Additional Information
The people who have worked in the third shift on this team have validated the call volume is lower than first shift, and not so much rapid fire calls. The third shift does receive a lot more of the network troubleshooting issues, as they are mostly supporting the retail locations at that time, where a lot of the calls are around network connectivity issues. It is almost like a noc, with less monitoring and more network troubleshooting, is what I\'ve been told by people on this team.
Once hired there is normally a few weeks of training first shift. Then there is a week or so of shadowing. This is a little different since they are currently remote. Once they feel they are trained enough, this person will move to 3rd shift.
Shift: Wednesday through Sunday, 12-8:30 AM.
We have been working with TA for several years. We have people we have placed on this team in 2013 and have been consistently working with them since 2015. We have over 15 people who have gone full time with this team. Currently we work with TA across the board in IT (apps, NIS and DWS).
Convert at roughly $22/hour when taken full time
Drug Test Required
false
Experience Level
Entry Level
External Communities Job Description
Our client is looking to add to their Support Desk team to help technically support their internal employees as well as those working at their retail locations. This is a 100% phone support role that is technically demanding. Strong troubleshooting skills are required. This is third shift, contract to hire.
EVP
The sr manager over this area is very encouraging of a promote from within culture. He likes to grow people\'s careers. They have recently upgraded to ServiceNow, Windows 10, Office 365, and more. They try to keep the technology modern. There is an opportunity to work on \"project teams\" when they implement new technologies or be involved in special support roles when the opportunity arises. We have had people get promoted from this team to other teams in order to grow with the company.
Work Environment
Team oriented group - this is a team of 35ish that cover 24/7. There are about 150-200 people in IT. The third shift team is about 3-4 people with a team lead who will also take calls, but be there as an escalation point and be able to help as this person is learning.
Additional Skills Tags
Help desk,Windows,Office 365,Hardware,network support
Additional Skills & Qualifications
servicenow
troubleshooting
customer service
network support
Business Qualification
Impact to the Internal/External Customer
The ability to support the stores internal employees and stores keeps the employees, cashiers up and running in order to keep sales up as well as customer service.
Interview Information
Video interview with Sr Manager and Supervisor.
Why is Position Open?
Business Challenge
There needs to be support to help the techs through any issues as well as support the employees at these locations who are having difficulties with the equipment (POS, printers, network, wifi). If there is no support desk for this area then the equipment may be down for an extended period of time. employees using the equipment may not be able to support their customers quick enough and can possibly lose business.