Help Desk Specialist

3 months ago


Cincinnati, United States U.S. Courts Full time

This position works in a team environment to provide help desk support to end users throughout the district, consisting of Cincinnati, Columbus, and Dayton. This position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for hardware and software systems. The Help Desk Specialist reports to the Director of IT. The position is eligible for partial telework.

REPRESENTATIVE DUTIES
Provide day-to-day end user support and assist with training staff in Microsoft Windows 10/11, Outlook, Microsoft Office 365, Adobe Acrobat, and national and customized applications.
Distribute and install new hardware, including, but not limited to, PC hardware, laptops, printers, and mobile devices.
Install and configure new software applications.
Troubleshoot routine PC equipment and software problems.
Perform inventory of automation equipment.
Provide assistance with IT-related procurements when required.
Travel to divisional offices and other locations when necessary.
Perform other automation related duties as assigned.


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