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Dispatcher Customer Service Representative
2 months ago
We are seeking a Dispatcher Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and Dispatching service technicians into the field. Problem solving is a huge factor for the position. Strong phone etiquette, and professionalism is a requirement.
Responsibilities:
- Provide information about the services we offer
- Use dispatching software for customer information entry
- Accounts Receivable
- Organize and relay information to service technicians in the field
- QuickBooks data entry
- Multitasking -high phone call volume and problem solving to obtain accurate dispatching organization
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Competent math skills
- Proficient in computer, typing, word processing, and spreadsheet skills