Dispatch Coordinator

1 week ago

Glendale Heights, United States Climate Pros Full time
Job DescriptionJob Description

Job Summary

The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.

Duties and Responsibilities:

  • Handle the dispatch process from initial service call to completion:
    • Take incoming customer calls and schedule/coordinate all service calls as they are received
    • Dispatch Service Technicians for each call
    • Monitor technician's progress while on call and adjust dispatches as necessary
    • Respond to all messages left overnight
  • Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
    • Create dispatch tickets for all service calls
    • Debrief Service Technicians after completion of each call
    • Maintain the dispatch board(s)/schedule
  • Forecast workload for 2 -- 3 days out
  • Maintain "On-Call" schedules for Service Technicians
  • Plan, schedule and manage customer's preventative maintenance and work orders by priority.
  • Regularly reviews work order backlog.
  • Monitor and maintain work order network.
  • Dispatch and coordinate company driver deliveries and equipment to site or technicians.
  • Perform other related duties as required and assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired Skills, Certifications, and Education:

  • Excellent oral and written communication skills
  • Ability to multitask under pressure
  • Experience managing and prioritizing multiple projects
  • Strong organizational skills
  • Geographical knowledge of service area or map reading skills
  • Experience with FM Facility Maintenance
  • Knowledge of industry is recommended but not required
  • Self-sufficient and able to work with little direct supervision
  • High School Diploma/ GED
  • 3-5 years of dispatch experience
  • Computer knowledge must include: MS Office- Word, Excel and Outlook
  • Be an honest team player, growth-oriented, ability to do whatever it takes; safely

 

Physical Requirements and Working Conditions:

Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.

Company DescriptionThe company is an industry leader with over 1,600 employees, offering multifaceted service, construction, and modernization solutions to businesses across the United States. They have been ranked in Inc’s 5,000 Fastest-Growing Companies for the past 10 years.

Climate Pros is out to “Disrupt the Industry by Creating a Great Company for Great People” with employees in 43 states, servicing 1,300+ customers and over 10,000 sites and providing expert support 24 hours a day seven days a week. Climate Pros partners with customers including supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry to provide innovative, customized services.

Forming long-term partnerships is what sets Climate Pros apart from the competition by providing highly skilled technicians, and consulting on the latest regulations, technology, and trends.

To support their mission to have the safest and highest skilled team in the industry Climate Pros invests heavily in the training and ongoing development of all our employees. Climate Pros University (CPU) in Chicago, IL houses 2,500-square-foot state-of-the-art training labs and classrooms used to deliver hands-on technical training led by a team of instructors. Our CPU in Austin, TX measures approximately 4,200-square-feet which includes a classroom, resource room, and VR space.Company DescriptionThe company is an industry leader with over 1,600 employees, offering multifaceted service, construction, and modernization solutions to businesses across the United States. They have been ranked in Inc’s 5,000 Fastest-Growing Companies for the past 10 years.\r
\r
Climate Pros is out to “Disrupt the Industry by Creating a Great Company for Great People” with employees in 43 states, servicing 1,300+ customers and over 10,000 sites and providing expert support 24 hours a day seven days a week. Climate Pros partners with customers including supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry to provide innovative, customized services.\r
\r
Forming long-term partnerships is what sets Climate Pros apart from the competition by providing highly skilled technicians, and consulting on the latest regulations, technology, and trends.\r
\r
To support their mission to have the safest and highest skilled team in the industry Climate Pros invests heavily in the training and ongoing development of all our employees. Climate Pros University (CPU) in Chicago, IL houses 2,500-square-foot state-of-the-art training labs and classrooms used to deliver hands-on technical training led by a team of instructors. Our CPU in Austin, TX measures approximately 4,200-square-feet which includes a classroom, resource room, and VR space.

  • Dispatcher/Service Coordinator

    2 months ago

    Glendale Heights, United States DH Pace Company, Inc. Full time

    DH Pace Company, Inc. is seeking to hire a Dispatcher who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience dispatching or scheduling, th Dispatcher, Coordinator, Dispatch, Service, Driver

  • Dispatch Coordinator

    4 weeks ago

    Glendale Heights, United States Climate Pros Full time

    Job DescriptionJob Summary The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will...

  • Dispatch Coordinator

    3 weeks ago

    Glendale Heights, United States Climate Pros Full time

    **Job Summary** The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear...

  • Dispatch Coordinator

    1 week ago

    Glendale Heights, United States Climate Pros Full time

    Job DescriptionJob Summary The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will...

  • Dispatch Coordinator

    1 week ago

    Glendale Heights, United States Climate Pros Full time

    Job DescriptionJob Summary The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will...

  • Dispatcher/Service Coordinator

    7 days ago

    Maryland Heights, Missouri, United States DH Pace Company, Inc. Full time

    Overhead Door Company of St. Louis , a DH Pace Company, Inc. is seeking to hire a Service Coordinator/ Dispatcher in our St. Louis, MO office who will effectively coordinate field employees. This individual will ensure that our services will meet or Dispatcher, Coordinator, Dispatch, Service, Driver

  • Dispatcher/Service Coordinator

    2 months ago

    Maryland Heights, United States DH Pace Company, Inc. Full time

    Overhead Door Company of St. Louis , a DH Pace Company, Inc. is seeking to hire a Service Coordinator/ Dispatcher in our St. Louis, MO office who will effectively coordinate field employees. This individual will ensure that our services will meet or Dispatcher, Coordinator, Dispatch, Service, Driver

  • Transport Dispatch Coordinator

    4 weeks ago

    Linthicum Heights, United States University of Maryland Medical System Full time

    Job Description Emergency Medical Technician- Basic license issued by the Maryland Institute for Emergency Medical Services OR Emergency Medical Dispatcher certification is REQUIRED. General Summary Under general supervision, using a customer service orientation, this individual will receive request for interfacility patient transport and dispatch for...

  • Transport Dispatch Coordinator

    2 months ago

    Linthicum Heights, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionThe University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical...

  • Stadium Dispatcher

    2 weeks ago

    Glendale, United States ABM Industries Full time

    The Stadium Dispatcher is responsible for dispatching cleaners to assigned areas of responsibility during or after events. A Dispatcher also establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc. Part Time including Weekends. Schedule varies depending on events. 8+...

  • Dispatch Manager

    1 week ago

    Glendale, United States MGM Sweeping Full time

    MGM Sweeping LLC Is a Growing company that is looking for the right help to come and grow with us! Role DescriptionThis is a full-time Dispatch Manager role located in Glendale, AZ. As a Dispatch Manager at MGM Sweeping, you will be responsible for overseeing the daily operations of our dispatch team. Your duties will include coordinating schedules,...

  • Dispatch Manager

    7 days ago

    Glendale, Arizona, United States MGM Sweeping Full time

    MGM Sweeping LLC is seeking a dedicated individual to join our team as a Dispatch Manager in Glendale, AZ.Position Overview:Manage daily operations of dispatch teamCoordinate schedules and assign routesMonitor driver performance and ensure efficient service deliveryUtilize strong organizational and communication skillsResolve issues promptly in a fast-paced...

  • Ambulance Dispatcher

    3 days ago

    Glendale, United States Medtrans Ambulance Full time

    **Job Summary** The Dispatcher is responsible for evaluating and triaging all transport requests and deploying the most appropriate resource(s). The Dispatcher must demonstrate the highest level of customer service while coordinating each request. The Dispatcher is responsible for answering and triaging all undirected calls coming into the Communications...

  • Transportation Dispatcher

    1 week ago

    Glendale, United States SkyHop Global Full time

    **Description** At SkyHop Global, our goal is create “raving fans.” Our goal is to accurately and completely provide on-time ground transportation to our customers, who are airline crew members in their layover period. Our logistics coordinators are a reflection of our company’s commitment to safety, and raving fan customer service. This position...

  • Dispatcher

    2 weeks ago

    Glendale, United States 1-800-GOT-JUNK? Full time

    At 1-800-GOT-JUNK?, our motto is “Want More, Work Happy”. You want more than a job. You’re looking for a rewarding career with a growing company. You want to grow, develop and always be better. We are dedicated to helping our employees realize and fulfill their potential at work and in life. **Dispatcher**: **This is a full-time position based in our...

  • Customer Service Coordinator. Dispatcher

    4 weeks ago

    Arlington Heights, United States Addison Group Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated Customer Service Coordinator/Dispatcher to join our Client's manufacturing team in Arlington Heights, IL. This direct hire position offers a competitive pay rate of $22-25 per hour and a standard work schedule of Monday to Friday, 8 AM to 5 PM, starting on June 17. The ideal candidate will have...

  • Customer Service Coordinator. Dispatcher

    3 weeks ago

    Arlington Heights, United States Addison Group Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated Customer Service Coordinator/Dispatcher to join our Client's manufacturing team in Arlington Heights, IL. This direct hire position offers a competitive pay rate of $22-25 per hour and a standard work schedule of Monday to Friday, 8 AM to 5 PM, starting on June 17. The ideal candidate will have...

  • Looking for Transportation Service Dispatcher

    7 days ago

    Glendale, United States Communicar Inc Full time

    Job Overview: We are seeking a detail-oriented Service Dispatcher to join our team. The Service Dispatcher will play a crucial role in coordinating transportation activities, ensuring timely Pick up and drop off for customers. **Responsibilities**: - Communicate with drivers, customers, and internal teams to ensure smooth operations - Must be able to...

  • Dispatcher

    3 days ago

    Arlington Heights, United States ABC Plumbing, Sewer, Heating, Cooling and Electric Full time

    **Job description** ABC Plumbing, Sewer, Heating, Cooling and Electric is one of the top-rated residential service providers in the Chicagoland area and surrounding suburbs. ABC is looking to bring in a new Dispatcher who enjoys working in a fast-paced team environment and delivers exceptional service. Our family owned and operated office, located in...

  • Dispatcher

    7 days ago

    Sterling Heights, Michigan, United States Victory Van Corp Full time

    Job DescriptionVictory Van Corporation is currently seeking a Dispatcher to assist our Local Operations Department with dispatching vehicles and employees daily while coordinating other operational activities. As a Dispatcher, you will be in direct daily contact with customers and crews for moves. It is critically important to maintain contact with the...