Quality Assurance Technician

1 month ago


Hunt Valley, United States PDP Group An Amynta Company Full time
Job DescriptionJob Description

POSITION SUMMARY

The Quality Assurance Technician II is responsible for accurately reviewing work by other departments to ensure all steps were taken, paperwork was properly completed, and calls were properly addressed and handled. A Quality Assurance Technician II is responsible for checking 3 or more departments for quality.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Review work product of team members at set percentages, records accuracy and provides feedback.
  • Summarize data in spreadsheets to provide to department Supervisor and/or Manager.
  • Review steps taken by employee by either reading or listening to process steps taken.
  • Read steps in AS400, client systems and/or outgoing mail/FedEx to ensure proper client procedures taken.
  • Listen to calls and review account in AS400 to ensure accurate steps taken per client procedures and state law.
  • Obtain outgoing work from teams without disruption.
  • Lift tubs of work up to 15 lbs.
  • Make suggestion for changes to the QC process.
  • Identify errors trends.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

  • High School Diploma or GED.
  • Strong attention to detail, is dependable and follows through.
  • Ability to analyze data and present recommendations based on outcomes of analysis.
  • Ability to use Microsoft Excel and various function available in Excel.
  • High level of maturity to handle sensitive and confidential situations.
  • Discuss in detail performance of quality with Supervisors / Managers.
  • Strong work ethic and excellent time management skills.
  • Strong interpersonal skills and ability to work well with people throughout the organization.
  • Willingness to maintain a professional appearance and provide a positive company image.
  • Ability to perform under minimal supervision.
  • Ability to understand key functions of departments responsible for QC.
  • Mathematical skills to determine volume to QC from percentage expected for QC.
  • Ability to meet expected production guidelines.

 

Company DescriptionThe Amynta Group is the parent company of our Company. Located in Hunt Valley MD (The PDP Group). We are a Title Service company, and we service automobile title for our clients (financial institutions that assist with financing automobiles for retail sales).Company DescriptionThe Amynta Group is the parent company of our Company. Located in Hunt Valley MD (The PDP Group). We are a Title Service company, and we service automobile title for our clients (financial institutions that assist with financing automobiles for retail sales).

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