Call Center Specialist

3 weeks ago

Mesa, United States Cogent Infotech Corporation Full time
Job DescriptionJob Description

 

Job Description

Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met. You will need to provide excellent service that will result in a one call resolution. 

 

Position Overview:

We are looking for an entry-level Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference. This is not your average contact center We take your success seriously Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it

 

You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.

 

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team

 

Essential Responsibilities:

What you'll do as a Customer Care Specialist I:

·        Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice.

·        Use tools and resources to reach a complete and accurate resolution.

·        Ability to place clear and concise notes on customer accounts.

·        Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance.

·        Other duties as assigned.

 

What you'll need:

·        High School Diploma or GED equivalent

·        6 months+ customer service experience (call-center preferred).

·        Basic computer skills with the ability to navigate between applications, including Microsoft Office

·        Passion for working in a team and being collaborative, but able to work independently.

·        Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.

·        Flexibility to work any shift. Current hours of operation are between the hours of 9:00 AM to 5:30PM EST time M-F.

 

·        Bi-lingual (Spanish) is a plus.

 

 

Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.

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