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Customer Service Rep

2 months ago

Memphis, United States Ewing Moving Service & Storage, Inc. Full time
Job DescriptionJob DescriptionSalary:
    • Customer Service Representative duties and responsibilities

A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

    • Providing introductory information to new customers
    • Ensuring that customers are satisfied with products or services
    • Following up with clients or customers to check that they’re still satisfied with any purchases
    • Letting customers or clients know about additional products or services
    • Determining the quickest, most effective ways to answer a client’s or customer’s questions
    • Escalating queries and concerns
    • Troubleshooting common issues with a product or service
    • Working with a team of CSRs and other departments to find appropriate solutions
    • Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.