Guest Services Representative

4 weeks ago


Kitty Hawk, United States Resort Management & Consulting Group, LLC Full time
Job DescriptionJob Description

This position is responsible for providing outstanding customer service while checking owners/guests in and out of the property. Responding to and answering inquiries and questions from owners/guests throughout the duration of their stay.

RESPONSIBILITIES:

  • Ensure that every interaction with an owner or guest is a positive and memorable experience.
  • Input information into the system to update and maintain record of reservations and availability.
  • Review expected check-ins and check-outs, noting special requests, etc.
  • Greet owners/guests courteously when registering into the resort.
  • Confirm unit availability and assist guests with reservations or changes.
  • Collect and process payment for unit rentals at check-in.
  • Receive and hold packages, deliver messages to owners, guests, and resort staff.
  • Sort and distribute incoming mail.
  • Answer all telephone calls professionally and transfer as needed.
  • Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift.
  • Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
  • Maintain clean work area.
  • Provide information on area attractions, resort amenities, rates, and special programs.
  • Report any unresolved problems with owners/guests to management.
  • Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position.
  • Clear understanding of all resort emergency procedures.

QUALIFICATIONS

  • High School Diploma or equivalent. Bilingual a plus.
  • Previous customer service experience.
  • Excellent computer skills (MS Office, Word, Excel).
  • Proficient in English language / interpersonal skills.
  • Ability to communicate both verbally and in writing.
  • Courteous and professional attitude needs to prevail when handling upset owners/guests and difficult situations.
  • Easily adapt to schedule changes and ability to cover shifts on short notice to meet business demands.
  • Ability to multi-task assigned responsibilities and prioritize duties.
  • Ability to stand or sit for long periods of time (8-hour shifts or more).
  • Ability to lift a minimum of 35 pounds.

 

Company DescriptionResort MC Group
783 Sandy Lane
Surfside Beach, SCCompany DescriptionResort MC Group\r
783 Sandy Lane\r
Surfside Beach, SC

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