Dispatcher

2 months ago


Grand Rapids, United States Hobart Sales and Service - Grand Rapids Full time
Job DescriptionJob Description

Dispatcher

This is an office based position that will report directly to the Service Manager. The purpose of this position is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

 

Key Responsibilities

· Receive emergency and non-emergency calls and record significant information

· Address problems and requests by transmitting information or providing solutions

· Receive and dispatch orders for products or deliveries

· Prioritize calls according to urgency and importance

· Use phone or computer to send technicians and vehicles to appropriate locations

· Monitor the route and status of field units to coordinate and prioritize their schedule

· Provide field units with information about orders, traffic, obstacles and requirements

· Enter data in computer system and maintain logs and records of calls, activities and other information

 

Skills and Qualifications

The individual that will enjoy this role, and be the most successful, is someone is who is highly organized and has great communication skills. This individual will be managing the "comings and goings" of 10 technicians, so they will need to be able to multi task. A diploma or equivalent, and reliable transportation are a must. While experience is always welcome, we will train the right person for the role.

 

Company Overview

· We are a small, family run business that employs 23 people. Our company sells and services commercial food equipment. Our sales territory covers 11 states in the Midwest while our service business is local to West Michigan. Our goal is to become a single source for all the equipment needs in grocery, C-stores, bakeries, and delis.

 

What We Expect From You

· To be results driven

· To strengthen our TEAM culture, rather than working as an “I”

 

What You Can Expect From Us

· An environment free of bureaucracy

· A culture that encourages candid, open communication, up, down and across.

 

Type of Employment

This is a full time, hourly position. We offer health insurance, a 401k program with company match, short and long term disability insurance, a company contribution into an HSA/Flexible


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