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Customer Service Representative

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Job DescriptionJob Description

As a CSR Team Member with Mitch Devers - State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes, billing and technology.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:

  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Insurance license is a plus. We will assist getting licensed if needed
  • Some college or associate degree preferred.

BENEFITS:

  • Commission/bonus on production and activities.
  • Paid time off (vacation and personal/sick days) plus birthday.
  • Health benefits.
  • Retirement program.
  • Growth potential/Opportunity for advancement within my office.