Help Desk Technician

4 weeks ago

Monroe, United States Enterprise Solutions Providers, LLC Full time
Job DescriptionJob Description

The responsibilities of this position include:

  • Provide support to customers nationwide Tuesday- Friday(3-11pm) Saturday(9-6 pm). This is flex position with days in office and remote.
  • Communicate regularly with our client and their teams to understand their technology needs and concerns.
  • Analyze information, identify current and potential problems, and propose solutions.
  • Ensures that computer and network operations are monitored backup/recovery functions are performed on a scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis
  • The position is responsible for the implementation, daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable the business operations for all of our clients.
  • Supports active directory (creating and modifying GPO’s and VB scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
  • Identifying and correcting all LAN and WAN issues.

The qualifications and requirements for this position include:

  • Knowledge of computers, servers, and networks
  • 1-2 years of experience.
  • Strong communication skills. The ability to provide exceptional customer service to our entire hotel portfolio.
  • The ability to work efficiently and expedite tasks in a time-sensitive manner, as well as work in a team environment.
  • Knowledge of the following software and hardware:
    • Windows (Active Directory)
    • VMware
    • Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, Controllers, workstations, security appliances, etc.)

Knowledge of the following list below is preferred for the candidate:

  • Hospitality-driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
  • PCI (Payment Card Industry) Compliance.
  • Advanced understanding of DHCP, DNS, and IP protocols.

***This is a full-time position that may involve non-standard hours and will require being part of a rotating on-call schedule with other engineers.

Company DescriptionAt ESP, we take pride in our reputation, and provide only the most highly qualified consultants. We believe in our employees and in the training programs that make them experts in their field. Consequently, ESP consultants are exceedingly proficient and capable. What’s more, you’ll find our staff exceptionally “user friendly.” Our reputation, response and experience are the keys to our success in helping our customers take advantage of today’s rapidly changing technologies.

Beyond our technical expertise lies the respect and dedication that is essential to every project. As part of our daily work ethic, we take the client’s needs into perspective. This gives us a detailed understanding of their goals and how best to assist in reaching them.

It also establishes a fundamental business relationship, which attributes to our growing list of exceptional clientele. Building strong and trusting relationships with our clients has made ESP a quality choice for IT consulting. We are dedicated to giving exceptional customer service and support along with our solutions. It is our belief that it is not nearly enough to do the work, but it is also very important to maintain steady, personal and friendly relations with our clients.

ESP has been providing technology consulting, and design solutions that enable our clients to successfully meet their business objectives. Our expertise is in a variety of industries, ranging from finance to hospitality.Company DescriptionAt ESP, we take pride in our reputation, and provide only the most highly qualified consultants. We believe in our employees and in the training programs that make them experts in their field. Consequently, ESP consultants are exceedingly proficient and capable. What’s more, you’ll find our staff exceptionally “user friendly.” Our reputation, response and experience are the keys to our success in helping our customers take advantage of today’s rapidly changing technologies.\r
\r
Beyond our technical expertise lies the respect and dedication that is essential to every project. As part of our daily work ethic, we take the client’s needs into perspective. This gives us a detailed understanding of their goals and how best to assist in reaching them.\r
\r
It also establishes a fundamental business relationship, which attributes to our growing list of exceptional clientele. Building strong and trusting relationships with our clients has made ESP a quality choice for IT consulting. We are dedicated to giving exceptional customer service and support along with our solutions. It is our belief that it is not nearly enough to do the work, but it is also very important to maintain steady, personal and friendly relations with our clients.\r
\r
ESP has been providing technology consulting, and design solutions that enable our clients to successfully meet their business objectives. Our expertise is in a variety of industries, ranging from finance to hospitality.

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