Current jobs related to Senior Supervisor Customer Service - Sioux Falls - The Goal Family of Companies

  • Senior Customer Service Manager

    3 weeks ago

    Sioux Falls, South Dakota, United States Sullivan Incorporated Full time

    About Sullivan GiftSullivan Gift is a leading provider of premium floral and giftware products. Our commitment to delivering quality, creativity, and joy to our customers has made us a trusted name in the industry.Senior Manager, Customer ServiceWe are seeking an experienced Senior Manager, Customer Service to oversee and support the daily operations of our...

  • Senior Manager

    3 weeks ago

    Sioux Falls, United States Sullivan Incorporated Full time

    Job DescriptionJob DescriptionDescription:About Us:Sullivan Gift is a leading provider of premium floral and giftware products. For decades, we have been committed to delivering quality, creativity, and joy to our customers. Our dedication to exceptional customer service and innovative design has made us a trusted name in the industry. As we continue to...

  • Senior Manager

    3 weeks ago

    Sioux Falls, United States Disability Solutions Full time

    Description: About Us:Sullivan Gift is a leading provider of premium floral and giftware products. For decades, we have been committed to delivering quality, creativity, and joy to our customers. Our dedication to exceptional customer service and innovative design has made us a trusted name in the industry. As we continue to grow, we are looking for a Senior...

  • Customer Service Senior Analyst

    5 minutes ago

    Sioux Falls, South Dakota, United States Citigroup Inc Full time

    The Senior Customer Service Analyst is a key role within Citigroup Inc, responsible for delivering exceptional customer service to clients. The primary objective of this position is to provide timely and accurate resolutions to client queries, ensuring that their needs are met and exceeded.**Key Responsibilities:*** Manage a portfolio of high-profile...

  • Senior Manager

    3 weeks ago

    Sioux Falls, South Dakota, United States Sullivan Incorporated Full time

    About Sullivan GiftSullivan Gift is a leading provider of premium floral and giftware products, dedicated to delivering quality, creativity, and joy to our customers. Our commitment to exceptional customer service and innovative design has made us a trusted name in the industry.Job SummaryWe are seeking an experienced Senior Manager, Customer Service to...

  • Senior Manager

    3 weeks ago

    Sioux Falls, South Dakota, United States Sullivans Full time

    About Sullivan GiftSullivan Gift is a leading provider of premium floral and giftware products. Our commitment to quality, creativity, and customer satisfaction has made us a trusted name in the industry.Job DescriptionWe are seeking an experienced Senior Manager, Customer Service to oversee and support the daily operations of our Customer Service team. In...

  • Senior Manager

    3 weeks ago

    Sioux Falls, SD, United States Sullivan Incorporated Full time

    For decades, we have been committed to delivering quality, creativity, and joy to our customers. Our dedication to exceptional customer service and innovative design has made us a trusted name in the industry. As we continue to grow, we are looking for a Senior Manager, Customer Service to help drive our customer service operations and uphold our...

  • Customer Service Representative

    3 weeks ago

    Sioux Falls, South Dakota, United States Comfort Heroes Plumbing, Heating & Air Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Comfort Heroes Plumbing, Heating & Air. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our products and...

  • Customer Service Unit Supervisor

    3 weeks ago

    Sioux Falls, South Dakota, United States First PREMIER Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Unit Administrator to join our team at First PREMIER Bank and PREMIER Bankcard. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesReview and recommend new methods and...

  • Customer Service Representative

    3 weeks ago

    Sioux Falls, United States Groomer's Choice Full time

    DescriptionCustomer Service Representative Do you like three day weekends? If so, come join our Customer Service Team!! Hours are: Tuesday-Friday 7:30 AM - 6:00 PM JOB SUMMARY: Groomers Services Customer Service Representative plays a critical role in maintaining positive relationships with customers and ensuring their needs are met efficiently. They...

  • Customer Service Supervisor

    16 hours ago

    Chippewa Falls, Wisconsin, United States ITW Automotive Full time

    Job OverviewITW Automotive seeks a skilled Customer Service Supervisor to oversee the activities of our Customer Service department. This role is responsible for ensuring delivery performance, customer relations, and administrative practices meet company standards.Supervise and lead a team of customer service representatives.Maintain a positive work...

  • Customer Service Representative

    3 weeks ago

    Sioux Falls, South Dakota, United States Penske Truck Leasing Co., L.P. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer. As a key member of our team, you will be responsible for ensuring our customers receive exceptional service and their vehicles are fueled, clean, and safe for the road.Key ResponsibilitiesGreet customers and...

  • Retail Customer Service Associate

    6 days ago

    Sioux Falls, United States FedEx Full time

    FedEx - JobID: PDX_FEC_D8D38EA6-D4CF-4B13-B148-321C6B07AD11_240232 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Representative

    21 hours ago

    Sioux Falls, South Dakota, United States Spirit Halloween Full time

    Spirit Halloween Job DescriptionAs a Sales Associate at Spirit Halloween, you will be responsible for:Acknowledge all guests through a greeting, smile or eye contact.Demonstrate knowledge of store products and use this knowledge to build sales.Practice suggestive selling.Assist in merchandising the store following the Supervisor's instructions.Key...

  • Caregiver (CNA or CHHA) at Brightview Senior Living

    3 weeks ago

    Sioux Falls, South Dakota, United States Brightview Senior Living Full time

    About Us:Brightview Senior Living is a leading provider of senior care services, recognized for its commitment to delivering top-notch services and groundbreaking care.Overview:We are seeking a compassionate and caring individual to join our team as a Caregiver (CNA or CHHA) at Brightview Senior Living. As a Caregiver, you will have the opportunity to make a...

  • Customer Service Team Lead

    3 weeks ago

    Sioux Falls, South Dakota, United States The Goal Family of Companies Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at The Goal Family of Companies. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesManage inbound and outbound...

  • Customer Service Associate

    3 months ago

    Sioux Falls, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Coordinator

    4 weeks ago

    Sioux Falls, South Dakota, United States Graphic Packaging International Full time

    Job SummaryWe are seeking a highly skilled Customer Advocate II to join our team at Graphic Packaging International. As a key member of our prepress department, you will be responsible for coordinating job information with our manufacturing department and customer/sales teams, ensuring timely and cost-effective production.Key ResponsibilitiesGenerate and...

  • Senior Petroleum Service Technician

    5 days ago

    Sioux Falls, South Dakota, United States Midwest Petroleum Equipment LLC Full time

    Job Title: Senior Service TechnicianWe are seeking a highly skilled and experienced Senior Service Technician to join our team at Midwest Petroleum Equipment LLC. As a key member of our service team, you will be responsible for providing top-notch service and repair of petroleum equipment and products to our clients in the Sioux Falls, SD...

  • Senior Corporate Accountant

    5 days ago

    Sioux Falls, South Dakota, United States Furniture Mart USA Full time

    Furniture Mart USA is a dynamic and fast-growing furniture company committed to providing exceptional home furnishings and experiences to our customers. As we continue to redefine industry standards, we are seeking a Senior Corporate Accountant to play a pivotal role within the Accounting department. The ideal candidate will assist the Accounting Supervisor...

Senior Supervisor Customer Service

3 months ago

Sioux Falls, United States The Goal Family of Companies Full time
Job DescriptionJob DescriptionThe Senior Supervisor, Customer Service oversees specialized inbound and/or outbound calling queues and services within the Launch Servicing business unit. Responsibilities include managing call times, ensuring call quality, and overseeing staff scheduling. They play a key role in recruiting, hiring, training, and developing Customer Service Representatives. Effective communication of Launch Servicing policies and procedures through various channels to internal and external parties seeking loan status updates is essential. The Senior Supervisor serves as the primary point of contact for escalations and collaborates closely with business partners on daily operations and performance management.

Responsibilities:
  • Lead, coach, and mentor a team of Customer Service Representatives to achieve performance goals and deliver outstanding customer service.
  • Provide ongoing feedback, conduct performance evaluations, and oversee professional development initiatives to enhance team members' skills and capabilities.
  • Foster a positive and collaborative team environment that promotes teamwork, accountability, and high morale.
  • Manage day-to-day call center operations, including inbound and outbound call activities, to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
  • Monitor team performance metrics such as call quality, productivity, adherence to schedules, and customer satisfaction scores.
  • Implement process improvements and operational efficiencies to optimize service delivery and enhance customer experience.
  • Mentor non-Senior Customer Service Supervisors, providing guidance and support in daily operations and professional development.
  • Collaborate with cross-functional teams, including Operations, Compliance, and IT, to address customer service issues, implement new initiatives, and achieve business goals.
  • Monitor trends, quality metrics, and volume fluctuations.
  • Respond to escalated emails, calls, and inquiries with empathy & professionalism.
  • Represent the call center in meetings, presentations, and discussions with internal and external partners.
  • Conduct regular coaching sessions and performance reviews, ensuring continuous improvement and career development opportunities for team members.
  • Collaborate with key stakeholders to ensure Key Performance Indicators (KPIs) and/or Service Level Agreement (SLA) objectives are achieved.

Education & Other Minimum Requirements
  • Minimum of 5 years of experience in a leadership role within a financial services call center environment.
  • Minimum of 8 years in a call center and/or consumer loan operations role.
  • Proven track record of successfully managing and motivating a team of diverse individuals to achieve performance targets and deliver exceptional customer service.
  • Deep understanding of call center metrics, KPIs, and best practices in customer service operations.
  • Experience in implementing process improvements and optimizing workflows.
  • Proficiency in managing escalated customer issues and resolving conflicts effectively.
  • Strong analytical and problem-solving abilities to identify trends, root causes of issues, and implement solutions that drive operational efficiency and customer satisfaction.
  • Familiarity with customer relationship management (CRM) systems, workforce management tools, and call center software. Ability to leverage technology to streamline operations and improve service delivery.
  • Understanding of regulatory requirements and compliance standards relevant to the industry, ensuring adherence to legal guidelines and company policies.
  • Excellent verbal and written communication skills to effectively interact with team members, stakeholders, and clients. Ability to articulate complex ideas clearly and concisely.
  • Capacity to thrive in a fast-paced environment with changing priorities and business needs.
  • Strong commitment to customer service excellence and satisfaction. Ability to advocate for the customer while balancing business objectives and operational constraints.

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
  • 401(k) + company match up to 4%
  • Medical, dental, and vision coverage
  • Annual HSA contribution of $1,600
  • Life insurance, disability, and critical illness
  • Birthday holiday
  • 2 floating Community Days
  • Hybrid work schedule based on length of service and performance standards.
  • Free snacks and drinks in the office
  • Tuition reimbursement program
  • Generous PTO, including Paid Parental Leave
  • $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
  • Community funds, wellness funds, and more
Learn more about our benefits by viewing our 2024 Employee Benefits Brochure.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

 

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Powered by JazzHR

Le8SQBJLDM