Service Advisor-Automotive

3 weeks ago

Richardson, United States Toyota of Richardson Full time
Job DescriptionJob Description

Toyota of Richardson is seeking service advisors. Highest volume Toyota store in DFW . We are looking for team players that are energetic, likable and ambitious. Must be committed to creating top notch service for our massive customer base. In addition, you must be self motivated and passionate about helping customers keep their cars maintained and safe Great pay plan with six figure income potential... Yes we have multiple advisors at this level Must be willing to train and improve... We are always wanting our associates to thrive to be their best

Automotive Service Advisor - Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Automotive Service Advisor - Essential Duties

  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.” Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up to date.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned

 

***MUST have at least 3 years experience in the automotive industry as a service advisor.

 

 

 

 

 

Company DescriptionA+ rating on Better Business BureauCompany DescriptionA+ rating on Better Business Bureau

  • Service Advisor-Automotive

    1 month ago

    Richardson, United States Toyota of Richardson Full time

    Job DescriptionJob DescriptionToyota of Richardson is seeking service advisors. Highest volume Toyota store in DFW . We are looking for team players that are energetic, likable and ambitious. Must be committed to creating top notch service for our massive customer base. In addition, you must be self motivated and passionate about helping customers keep their...

  • Experienced Service Advisor

    6 days ago

    Richardson, Texas, United States Sonic Automotive Full time

    Job DescriptionCompany DescriptionLute Riley Honda is a rapidly growing brand in the automotive sector. Our focus is on conducting business ethically and with excellence. We prioritize customer satisfaction, take pride in our work, and provide growth opportunities for our team members. Our low turnover rate, exceptional training programs, commitment to...

  • Experienced Service Advisor

    1 month ago

    Richardson, United States Sonic Automotive Full time

    Company DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about...

  • Experienced Service Advisor

    3 weeks ago

    Richardson, United States Sonic Automotive Full time

    Company DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about...

  • Experienced Service Advisor

    3 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Service Advisor

    2 weeks ago

    Richardson, United States Sonic Automotive Full time

    Company DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about...

  • Service Advisor

    4 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Service Advisor

    4 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionNorth Central Ford is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Service Advisor

    3 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Service Porter

    4 weeks ago

    Richardson, United States Sonic Automotive Full time

    Company DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about...

  • Service Porter

    2 days ago

    Richardson, United States Sonic Automotive Full time

    Company DescriptionNorth Central Ford is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about...

  • Service Porter

    4 days ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionNorth Central Ford is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Automotive Receptionist

    3 weeks ago

    Richardson, United States Dealership in DFW Metroplex Full time

    Job DescriptionJob DescriptionWe are looking to add a qualified RECEPTIONIST to our team. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.ResponsibilitiesAnswer...

  • Service Porter Lute Riley Honda

    3 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job Description The Service Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area. Duties and Responsibilities: · Greets all customers entering the service area with a friendly, upbeat professional attitude,...

  • Mainline Technician

    4 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Mainline Technician

    3 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Mainline Technician

    3 weeks ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...

  • Automotive Technician

    3 weeks ago

    Richardson, United States Christian Brothers Automotive Full time

    Job Description Job Title: Automotive Technician / Mechanic Location:   9299 Lebanon Road Frisco, TX 75035 Job Overview: We are looking for technicians / mechanics who are energetic, upbeat, and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what’s right for our...

  • Automotive Technician

    3 weeks ago

    Richardson, United States Christian Brothers Automotive Full time

    Job Description Job Title: Automotive Technician / Mechanic Location:   9299 Lebanon Road Frisco, TX 75035 Job Overview: We are looking for technicians / mechanics who are energetic, upbeat, and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what’s right for our...

  • Lube Technician

    6 days ago

    Richardson, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionLute Riley Honda is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...