Dental Receptionist
3 weeks ago
Dental Receptionist
Type: Contract to Hire, 100% in the office
We're on the lookout for a skilled Front Desk Receptionist to join our close-knit team at our clients office in Charlotte, NC. As the initial point of contact for patients, you'll play a pivotal role in ensuring their journey begins on a positive note the moment they step through the doors.
Responsibilities:
- Warmly welcoming patients and visitors, fostering a friendly atmosphere.
- Managing incoming phone calls and coordinating appointments using our electronic scheduling system, Dentrix.
- Utilizing software to effectively communicate with patients, confirming appointments, and addressing inquiries.
- Presenting financial treatment plans to patients.
- Verifying patients' insurance coverage and promptly submitting insurance claims accurately.
- Handling payment transactions for services provided, ensuring meticulous record-keeping.
- Maintaining accurate patient records and ensuring they are up-to-date.
- Providing patients with necessary forms and assisting with completion when required.
- Addressing patient queries or concerns regarding appointments, procedures, or insurance coverage.
- Upholding cleanliness and organization standards at the front desk area.
- Assisting with various administrative tasks like filing, faxing, and photocopying.
- Collaborating with colleagues to ensure seamless office operations.
Requirements:
- Previous experience as a receptionist in a dental office.
- Proficiency in dental insurance claims submission and understanding of insurance procedures.
- Excellent communication and interpersonal abilities.
- Strong organizational skills coupled with keen attention to detail.
- Ability to juggle multiple tasks and prioritize effectively in a fast-paced environment.
- Preferably familiar with Dentrix software, but willingness to adapt to new systems is essential.
- A positive demeanor and a dedication to delivering exceptional customer service.
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