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Entry Level Manager

2 months ago

Anaheim, United States ECL Business Full time
Job DescriptionJob Description

We are looking for a full-time Entry Level Manager who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist, and educate customers on how products work and the sales process. All candidates must be well-spoken and able to present themselves to others in a professional manner.

Entry Level Manager Responsibilities:

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise
  • Ensure and provide quality service to external customers
  • Answer all customer inquiries in a timely and professional manner
  • Process orders with high-level accuracy
  • Take initiative and resolve escalations or complaints
  • Maintain a positive representation of the company and associated brands at all times
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs
  • Participation in morning meetings including product knowledge, psychology of customer service, and sales process

Entry Level Manager Requirement:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience are a plus.
  • Must have strong communication skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.
  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast-paced environment
  • Degree preferred

This position requires the candidate to reliably commute to the office daily, and be able to start within 2 weeks of being offered the position.

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