Front Desk Associate

2 weeks ago


Cranston, United States Lovely Nails Spa Full time
Job DescriptionJob Description

Job Description

Position: Front Desk Associate

Location: Lovely Nails Spa at Pawtucket Village, Cranston

Requirements:

  • Professional experience with customer service, admin, front desk or similar role preferred.
  • A friendly, professional demeanor with excellent customer service skills.
  • Strong communication and interpersonal skills.
  • High attention to detail and organizational abilities.
  • Proficiency in using scheduling and point-of-sale software is a plus ( will get trained to our booking system)
  • A passion for the beauty and wellness industry.
  • Flexibility in working evenings and weekends, as needed.

Key Responsibilities

  • Warm and Friendly Reception: Greet clients with a welcoming smile and create a positive first impression.
  • Appointment Scheduling: Efficiently manage client appointments, ensuring optimal scheduling and customer satisfaction.
  • Phone and Email Communication: Handle phone calls and emails professionally, addressing inquiries and assisting clients with their requests.
  • Payment Processing: Accurately handle cash, credit card transactions, and maintain proper records of payments.
  • Client Engagement: Foster lasting relationships with clients by providing exceptional service and assistance.
  • Product Knowledge: Educate clients about our services
  • Maintain Tidiness: Ensure the reception area is clean, organized, and stocked with marketing materials.
  • Support Salon Operations: Assist in various administrative tasks to ensure smooth salon operations.

Benefits

  • Competitive compensation and opportunities for bonuses.
  • Ongoing training and professional development.
  • A supportive and collaborative team environment.
  • Exclusive access to our services - 20% discount on our services for you, your family, and friends

If you are a people-oriented individual with a passion for beauty and a desire to be the face of our salon, we invite you to join our team as a Front Desk Associate. Be part of an exciting, dynamic, and eco-conscious salon that values its clients and team members. Your welcoming presence will set the tone for our clients' extraordinary experiences.



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