Front Desk Associate
2 weeks ago
Job Description
Position: Front Desk Associate
Location: Lovely Nails Spa at Pawtucket Village, Cranston
Requirements:
- Professional experience with customer service, admin, front desk or similar role preferred.
- A friendly, professional demeanor with excellent customer service skills.
- Strong communication and interpersonal skills.
- High attention to detail and organizational abilities.
- Proficiency in using scheduling and point-of-sale software is a plus ( will get trained to our booking system)
- A passion for the beauty and wellness industry.
- Flexibility in working evenings and weekends, as needed.
Key Responsibilities
- Warm and Friendly Reception: Greet clients with a welcoming smile and create a positive first impression.
- Appointment Scheduling: Efficiently manage client appointments, ensuring optimal scheduling and customer satisfaction.
- Phone and Email Communication: Handle phone calls and emails professionally, addressing inquiries and assisting clients with their requests.
- Payment Processing: Accurately handle cash, credit card transactions, and maintain proper records of payments.
- Client Engagement: Foster lasting relationships with clients by providing exceptional service and assistance.
- Product Knowledge: Educate clients about our services
- Maintain Tidiness: Ensure the reception area is clean, organized, and stocked with marketing materials.
- Support Salon Operations: Assist in various administrative tasks to ensure smooth salon operations.
Benefits
- Competitive compensation and opportunities for bonuses.
- Ongoing training and professional development.
- A supportive and collaborative team environment.
- Exclusive access to our services - 20% discount on our services for you, your family, and friends
If you are a people-oriented individual with a passion for beauty and a desire to be the face of our salon, we invite you to join our team as a Front Desk Associate. Be part of an exciting, dynamic, and eco-conscious salon that values its clients and team members. Your welcoming presence will set the tone for our clients' extraordinary experiences.
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