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Product Management Director
1 month ago
The role will contribute to the development, execution, and proper alignment of the ITS Roadmap strategy contained within the Express Strategic Plan.
Essential Job Functions & Responsibilities:Product Management:
- Driving the product strategy, and requirements and defining them to the software development team.
- Manages both large and small technology projects that support our product portfolio; capable of managing multiple work streams in parallel; collaborates with business partners to find solutions to business challenges
- Delivers end-to-end solutions by drawing from a strong background across multiple disciplines including development, architecture, testing, business analysis, and project management knowledge.
- Understands and validates the details of deliverables as provided by EPMO project resources; identifies, analyzes, and closes gaps.
- Participates in product planning support activities such as scoping proposed solutions, resources, and risk analysis.
- Participates in significant engagements through the understanding of product vision, budget, scope, and requirements.
- Working cross-functionally with senior leadership, legal, marketing, finance, sales, EU, and other teams.
- Engages with and influences stakeholder groups at a senior management level to implement the identified solution, prioritize requirements and ensure that the necessary infrastructure and resources are in place to support business requirements.
- Responsible for customer experience, functionality, and end deliverables.
- Creates and reviews product delivery schedules, requirements, specifications, budgets and status reports.
- Ensures that proper resources are in place to provide effective and quality product implementation.
- Holds team accountable for product deliverables; ensures team members have readiness and resources to deliver to plan.
- Removes obstacles, creates clarity, and balances priorities to lead to timely decision-making.
- Able to write clear requirements and/or specifications.
- Manages the delivery of some or all the following: Business cases, scope and requirements documents, use-case documentation, timelines, work breakdown structures, test plans, and rollout communications.
- Creates and reviews requirements and functional/ technical specifications.
- Identifies product risks and develops risk mitigation plans.
- Identifies product issues and manages issues to closure.
- Engages with clients to prioritize change, conduct impact assessments, and push back on change requests as necessary.
- Keeps teams focused on defined targeted timelines and defined project plans.
- Creates change/scope management plans.
- Leads product review meetings effectively.
- Manages agendas, meeting notes, status reports, proposals, communications, and presentation materials.
- Facilitates lessons learned review sessions and provides/implements process improvements.
- Performs kick-off meetings, sends out weekly status, completes lessons learned, etc.
- Drives product engagement, adoption rates, stakeholder communication, and status.
- Evangelizes product vision.
- Communicates effectively with a multicultural and diverse team.
- Resolve and/or escalate issues in a timely fashion.
- Understand how to communicate difficult/sensitive information tactfully.
- Possesses in-depth knowledge of process/systems/data flow analysis.
- Expert knowledge of the product lifecycle (software development, content, release management, etc.).
- Expert in Microsoft Word, Excel, Visio, and PowerPoint.
- Has a passion for solving problems using modern technology.
- Evaluate existing product management processes and drive continuous improvement practices; develop clear, efficient, and repeatable processes.
- Inspires coworkers to attain goals and pursue excellence.
- Sets an example for or mentors others within IT Services.
- Identifies opportunities for improvement and makes constructive suggestions for change.
- Remains at the forefront of emerging IT industry best practices.
- Brings groups to consensus on issues concerning product portfolio.
- Remains poised in situations of disagreement, stress or ambiguity.
- Encourages a positive working environment across disciplines and teams, resulting in stronger alignment and project coordination.
- Collaborates across teams/organizations/disciplines in an effective, timely, and proactive manner.
- Participates in lessons learned reviews; identifies core issues and proposes solutions to address root causes.
- Evokes creative and innovative thinking from product team members.
- Builds strong relationships with Express leadership; is treated as a trusted business partner by the Express family.
- Sets and manages client expectations; aware of potential issues that require proactive communications.
- Develop positive relationships with client personnel
- Communicates effectively with clients to identify needs and develop business solutions
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Identifies opportunities for improvement and makes constructive suggestions for change
- Deep technical experience in either open-source technologies or enterprise-grade frameworks.
- University degree (or equivalent), advanced degree preferred.
- 5+ years of Information Technology experience
- 5+ years working with custom web and mobile solutions
- 3+ years of employee management and customer service experience
- 3+ years of product management experience
- Experience working with offshore development and test resources is highly desirable
- Proven track record of success in leadership positions
- Must possess strong interpersonal skills, a passion for excellence, and a “can-do” attitude
- Must be energetic, highly organized, and efficient
- Ability to multi-task, self-direct, and manage deadlines
- Strong analytical skills