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Intake Coordinator

1 month ago

Hollywood, United States Kids S.P.O.T. Full time
Job DescriptionJob Description

Intake Coordinator

JOB OVERVIEW:

At the highest level, all employees of Kids SPOT must be enthusiastic, entrepreneurial, and committed to performing their job in an ethical and proper manner. The Intake Coordinator is responsible for collecting patient information and following procedures to determine what services are needed. Provide excellent customer service, listen to customers' needs, provide helpful solutions to problems, and work with multiple departments to ensure patients are provided with care.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Conduct initial screenings for assessment.
  • Collect all relevant patient information as outlined in the company procedures and processes.
  • Verify insurance information and check eligibility.
  • Facilitate scheduling of initial evaluations.
  • Run applicable reports as directed by manager.
  • Work closely with the Authorizations department when authorization is needed.
  • De-escalate situations involving dissatisfied customers and provide patient assistance and support.
  • Be an active participant in training and learning opportunities within the company.
  • Understanding Intake Department metrics and continuously working to optimize performance.
  • Adhere to all company policies and procedures.
  • Additional responsibilities including clinic opening, clinic closing, and other in-clinic related duties including assisting patients and caregivers, etc. may be assigned if working at a Kids SPOT location.



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

LANGUAGE SKILLS:


Ability to read, analyze, and interpret common information, reports, and other documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or company representatives. Ability to effectively present information to management. The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the responsibilities of the job, the employee is required to talk and listen. The employee is often required to sit and use their hands and fingers, to handle or feel.

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Additionally, the employee must be able to lift about 20 pounds.


WORK ENVIRONMENT:

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodation may be made to enable people with disabilities to perform the job's essential functions.


This job operates primarily in a professional office environment. Travel may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.



ESSENTIAL COMPETENCIES:

  • Excellent customer service skills
  • Active Listening
  • Professional phone etiquette
  • Computer proficiency
  • Attention to detail
  • Demonstrates empathy
  • Adaptability

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High School Diploma or Equivalent
  • Customer Service Experience
  • Healthcare industry experience preferred
  • Fluency in multiple languages is highly preferred

AMERICANS WITH DISABILITY STATEMENT


External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case-by-case basis.



ACKNOWLEDGMENT

I acknowledge that I have read the job description and requirements for the Intake Coordinator Position and certify that I can perform these functions.



Employee / Applicant Name Printed

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Supervisor Date

Employee / Applicant Signature

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Kids SPOT reserves the right to add or change Job Descriptions at any time.





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