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Team Member

4 months ago

Modesto, United States Wetzel's Pretzels Full time
Job DescriptionJob DescriptionTeam Member
POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing in one or more workstations in accordance with WP procedures, systems, and standards, and 20/20 guest expectations.
Guest Expectations
  • Well-Trained
  •  Always says YES to the guest, ensures a great experience, works with the team to help solve problems; If a problem occurs, follows the appropriate steps (Listens, Apologizes, Makes it Right); and uses WP Smart Selling standards.
     Is very knowledgeable and answers guest questions quickly and accurately.
  •  Is well prepared and remains calm and productive during busy times; does not look rushed.
    Neat, Clean, and Well Groomed
     Follows WP uniform and grooming standards.
     Cares about looking nice and professional; shirt and apron are clean; hair is contained and tied up, off of neck area, wears a visor and/or hairnet, and uniform is clean and unwrinkled.
    Friendly
     Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
     Makes guests feel welcome and special by being ready, smiling, and connecting.
     Follows the WP Hospitality Model on how to treat guests.
    Well-Staffed
     Maintains restaurant cleanliness (interior/exterior).
     Is ready and prepared to serve guests as they arrive.
     Is organized and responsible.
     Asks for help, when necessary, to meet guests' needs.
     Is a good team player and assists co-workers when able.
     Follows the WP Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
    Food Quality
     Makes sure the food looks and tastes great and is high quality.
     Cares about food presentation; takes the extra time if needed.
     Ensures taste, appearance, and temperature standards are met for all products.
    Consistent and Quick Service
     Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guests.
     Offers consistent, quick service and is always ready and prepared.
    Order Accuracy
     Communicates and works with team to ensure order is accurate for the guest, reads back orders following WP standards.
     Always provides the appropriate number of condiments, napkins, and utensils.
     Repeats the order to guests by looking in the bag/basket as they hand them their food.
     Follows bagging standards to ensure quality and accuracy.
    Food Safety
     Makes sure food is safe for the guest by following all food safety policies and procedures.
     Follows all hand washing and glove procedures.
    Brand Ambassador
     Has passion for the business and pride in Wetzel’s Pretzels.
     Inspires team members to embrace the brand.
     Is proud to represent Wetzel’s Pretzels.
    Guest Focus
     Treats guests with care and respect.
     Is passionate about serving the guest.
     Has a happy, friendly personality that is engaging to both the guests and employees.
     Reads each guest and anticipates their needs. Pays attention to guests verbal and non-verbal communications and addresses them proactively.
     Handles guest complaints and says Yes to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority.
    Team Skills
     Treats fellow team members with care and respect.
     Is a good team player.
     Has a positive can-do attitude.
     Is dependable and reliable.
     Is willing to help others.
     Keeps calm and does not show signs of stress.
     Is open and willing to work with people of all backgrounds.
    Commitment
     Thrives in a fast-paced, high energy, team environment.
     Performs professionally during difficult situations and/or high-volume times.
     Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
     Takes corrective action to resolve issues that could jeopardize food safety or food quality.
     Is flexible and changes direction based on the needs of the business.
     Works with a sense of urgency.
     Knows the products and menu.
     Follows Wetzel’s Pretzel’s policies and standards.
    Front of House (FOH)
    Guest Services
     Immediately welcomes and acknowledges guests.
     Offers samples or Promotional Menu Items
     Takes and clarifies orders, assists guests with menu selection as appropriate.
     Enters order in POS system, collects money, and makes change.
     Always thanks guest upon completion of order taking.
     Assembles order, works with backup position to ensure order is prepared timely and accurately; personally hand delivers orders to guests.
     Maintains cleanliness and stocking of work area.
    Interior
     Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
     Cleans and stocks restrooms.
     Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
     Cleans miscellaneous interior items and insures proper sanitation and temperatures for hot and cold food items. (i.e., wipes down menu boards, order counter, etc.).
     Visually checks and inspects all areas for cleanliness.
    Exterior
     Sweeps and picks-up trash in parking lots, sidewalks, and curbs.
     Empties trash cans and cleans miscellaneous exterior items an appropriate.
     Cleans Restaurant front and visually checks and inspects all areas for cleanliness.
    Back of House (BOH)
    Ovens
     Monitors ovens to prepare ordered and on-hand items.
     Prepares menu products according to procedure, cooks and prepares fresh products, heats items in oven, operates timers and removes products when timer sounds.
     Discards ingredients/products that have expired or don't meet quality standards.
     Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area and utilizes appropriate safety methods to prevent burns.
    Assembly
     Reads tickets and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
     Discards ingredients/products that have expired or don't meet quality standards.
    Prep
     Places frozen products in appropriate place to defrost, places defrosted products in proper container and storage area, and arranges product for first-in, first-out rotation.
     Opens product packages, places in proper storage units, and affixes shelf-life labels.
  •  Ensures all food prep and storage areas are kept neat and clean at all times and complies with WP food safety standards.
     Visually checks and inspects all ingredients for freshness.
     Measures, assembles, and prepares ingredients for various products according to product mix information.
    Warmer
     Checks warmer and prepares on-hand and ordered products.
     Prepares warmer items, places product in appropriate rack/basket and places in correct warmer rows, operates timers, removes/drains product when timer sounds, places product in appropriate container and/or holding bin.
     Maintains cleanliness and stock of workstation areas including the rolling and prep area, display warmers and bins, refrigerator, and holding units.
    Interior
     Empties trash cans, sweeps and mops floors, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
     Washes and sanitizes dishes and utensils by hand or using dishwasher.
     Changes oven pans and Teflon when needed wearing required safety equipment, scrubs oven units and mixers, cleans vents/hood, etc.
     Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, catch pans, and POS equipment.
     Cleans miscellaneous interior items (i.e., wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.
    Exterior
     Sweeps and picks-up trash in parking lots, sidewalks, and curbs.
     Empties trash cans, and cleans miscellaneous exterior items (i.e., outside menu board and/or signage).
     Cleans walkways and around dumpsters. Visually checks and inspects all areas for cleanliness.
    Receiving & Storage
     Receives and stores products on delivery following established procedures.
    QUALIFICATIONS:
    Experience Guest service or food cook/preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment.
    Knowledge/Skills/Abilities - Must be at least 16 years old and have proper documentation to show eligibility to work in the United States. Understands and communicates clearly in English, may require the ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform
    multiple tasks at once; and work effectively in a team environment.
    Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests and take orders, operate a cash register, and read POS monitors.
    REASONABLE ACCOMMODATION:
    Wetzel’s Pretzel’s, LLC and its affiliates will provide reasonable accommodation to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position
    description should be applied accordingly.
    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Wetzel’s Pretzel’s LLC. This means the independent franchisee, and not Wetzel’s Pretzel’s LLC. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and
    scheduling.