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Campus Visit Coordinator

4 months ago

Chicago, United States North Park University Full time
Job DescriptionJob Description

About North Park

Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world.

North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.

Mission

The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.

Vision

Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.

Position Summary
Manage all aspects of scheduling and coordinating both individual and group visits to campus, in addition to providing support during campus events. This would include the primary management of all visit requests, communication with students & parents before and after the visit, and coordinating the execution of the visit.

Duties and Responsibilities

  • Scheduling of individual student visits, working with others in Admissions and other departments as necessary.
  • Assure that our guests are welcomed and hosted in a professional and gracious fashion.
  • Be conversant in all North Park University programs and work to know who best to connect students with while they visit the campus.
  • Communicate with coaches, faculty and others to ensure smooth transitions for students as they go to class, complete appointments, and other items on their visit.
  • Work with groups from schools, churches and other organizations, when they request group visits to campus, implementing and communicating before and after the visit.
  • In collaboration with Enrollment Systems Operations, assure individual visits are live, accurate and adjust as necessary.
  • Manage the Office of Undergraduate Admissions Visit email inbox
  • Assist with managing the Office of Undergraduate Admissions general email inbox
  • Print schedules to welcome campus visitors, update welcome sign daily, and manage the office music playlist.
  • Manage staff presentation schedule for campus visits.
  • Occasionally, staff the Welcome Desk in Old Main, the central welcome space for the university, thus serving as the primary point person for greeting guests entering Old Main.
  • Fulfill all subsequent duties at this time which includes (but is not limited to):
  1. Address all incoming phone calls and voicemails for the main admissions line to the appropriate person or departments on campus.
  2. Check-in guests for admissions visits
  3. Assist campus guests in finding their way through campus
  • Support the Event & Visit Manager in the planning and implementation of events, including event preparation and set up, visitor transportation, and other needs.
  • Address general admissions application questions (application process, account activation, reset password and unlock account).
  • Maintain the neat and orderly presentation of conference rooms, lobby, and beverage center spaces in the Office of Undergraduate Admissions.
  • Order and restock office supplies and beverage center supplies.
  • Lead, participate in and contribute to work teams as assigned.
  • Regular working hours are Monday – Friday from 8:00am – 4:30 pm. Must also be available to work evenings and weekends as needed for events.
  • Other tasks assigned as given by supervisor

Requirements

  • Personal commitment to and ability to effectively articulate North Park’s mission and philosophy of Christian higher education.
  • Bachelor's degree required.
  • Excellent interpersonal, oral and written skills.
  • Able to work independently.
  • Must be able to work non-traditional hours, including evenings and weekends as needed.
  • Adaptable and flexible, able to prioritize and respond effectively to multiple demands.
  • Computer literacy in Microsoft Word, Excel, Outlook.
  • Possess an aptitude for working with general office equipment: phone (voicemail), computers (e-mail, Internet), and copiers.
  • Must possess a customer service oriented attitude.
  • Ability to lift and move up to 20 lbs. at least 1 to 5 times per week.

Desired

  • Valid IL driver’s license and clean driving record
  • Experience using CRM software
  • Recruitment experience preferred
  • Event planning experience preferred
  • Bilingual Spanish and English speaker