Care Manager

Job Summary: Under general supervision, Provides on-going supportive and/or case management functions to individuals having long-term mental illness in accordance with the problems, needs, and strategies identified within the service plan in order to help the clients achieve the stated goals and objectives. Participates in regular interdisciplinary staff meetings with the interdisciplinary team to best help consumer, including Behavioral Health Specialists, counselors, Staff Psychiatrist, Registered Nurses, quality assurance specialists, paraprofessionals. Gathers information for assessment of needs and treatment planning, assisting individuals and connecting them with service options, engagement in services, transitions in services or providers.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Productivity

• Records services accurately that related directly to the treatment outcomes, within approved timeframes.
• Completes required documentation according to agency standard.
• Maximum face to face ratio 50 individuals to 1 Care Manager.
• Frequency in which individuals are seen is based on current Gateway policy for Level of Care.
• Additional contacts may be either face to face or telephone collateral contact, depending on the individuals support needs. More than 50% must be face to face.
• At least 28 hours of a 40 hour work week should be providing direct documented service.

Documentation and Compliance

• Records services accurately that relate directly to the treatment outcomes, within approved timeframes. Completes required clinical documentation according to agency standards.
• Maintain all documentation in accordance with applicable policies, laws and instructions.
• Ensure that all services provided are within the guidelines and document care in compliance with agency requirements and standards.
• Ensure that all notes are in Care Logic and signed within 24 hours of service delivery.
• Authorization is checked and if needed is completed prior to service provision.
• Maintain a minimum chart audit score of 70% or better for all consumers on case-load.
• Ensure all weekly reports are addressed and corrected as necessary within timeframe specified by supervisor.
• Billed Staff Hours in comparison to Target Staff Hours must be at least at 100%.
• Treatment plans and orders for services must be signed on the same day as admission or change. Treatment plans and comprehensive assessment documents are sent to a licensed supervisor for review and second signature.
• Failed Activities and Failed Claims must be resolved and cleared in less than 5 days.
• Staff cancellation rates must be less than 5%.
• Must be in compliance with Human Resources requirements with all trainings (including Relias).

Community Outreach

• Collaborate with behavioral health providers and the community through regular meetings in order to engage and transition consumers throughout systems of inpatient and or community care.

Corporate Responsibilities

• Treat those we serve, co-workers and supervisors with respect.
• Provide high quality customer service focused on outcomes of improved health.
• Carry out job responsibilities in a competent and ethical manner.
• Utilize our resources effectively, efficiently and without abuse.
• Contribute to an environment that encourages passion, creativity and team work.

Required Knowledge & Skills:

• Working knowledge of the nature of serious mental illness; self-help techniques, provides enhance consumers empowerment skills and successful community living, community resources and information on specific topics, as assigned.
• Knowledge of consumers’ rights; agency and federal policies, procedures and guidelines.
• Knowledge of client record documentation requirements; and implementation of client services plan development.
• Knowledge of crisis intervention protocol;
• Knowledge of individual and group therapy techniques, family dynamics, skills building and support groups;
• Observe, record and report on an individual’s functioning;
• Ability to read and understand assessments, evaluations, observation, and use in developing treatment plan. Ability to document comprehensive information for intake and annual update requirements;
• Ability to assist consumers cultivate their independence, self-confidence, and self-esteem.
• Ability to empower other individuals with disabilities to explore new options, resources, relationships, feelings, attitudes and rights.
• Ability to effectively interact and communicate with consumers and their families in diverse populations.
• Ability to communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.
• Ability to demonstrate strong interpersonal and “Listening” skills.
• Ability to Establish and prioritize goals and objectives of assigned program.
• Ability to assist consumers with successfully acquiring all income, entitlement benefits and health insurance for which the individual is eligible.
• Ability to facilitate relationships between Gateway, consumer families/legal guardians and various social service community resources, such as housing assistance, healthcare, job training and placement and substance abuse support groups.

Competencies:

Communication

Accountability/Responsibility

Cooperation/Teamwork

Creative Thinking

Customer Service

Dependability

Flexibility

Initiative

Analytical Thinking

Job Knowledge

Judgement

Professionalism

Quality/Quantity of Work

Goal Orientation

Stress Management

Planning/Organization

Required Education & Experience:

• Bachelor’s degree from an accredited program in Psychology/Social Work or High School Diploma and 2 years of experience in social service or helping field. Must possess a valid GA Driver’s license. Crisis experience is preferred and some case management experience but not required.

Supervisory Responsibilities: None

Work Environment:

This job operates in a variable business settings with trips into the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employee to perform in loud/quiet environments, outdoors/indoors, etc. Some medium travel between Gateway sites and in the community is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.