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Mailroom Clerk Lead

1 month ago

Huntsville, United States Phoenix Full time
Job DescriptionJob DescriptionJOB TITLE: Lead Mail Clerk      LOCATION: Redstone, Arsenal, AL

Bargaining Unit Status: Yes

FULL-TIME ☒, OR PART-TIME ☐  (hours per week: 40) Work Schedule: Monday-Friday, 8:00 AM-4:00 PM

EDUCATIONAL QUALIFICATIONS:
High School diploma or GED.

EXPERIENCE QUALIFICATIONS:
  • Minimum 2 years experience in a mailroom operations facility or comparable setting
  • Proficiency with Microsoft Office Suite and general computer operations is required. (Outlook, Word, Excel, and PowerPoint)
  • Working knowledge of a Mailroom environment is required.
  • Strong working knowledge of disability management and awareness.
  • Knowledge of the Ability One federal law.
  • Working knowledge of answering phones and greeting visitors.
  • Ability to operate an X-ray machine
  • Experience with security regulations required for working in a mail room preferred.

OTHER QUALIFICATIONS:
  • Must be authorized for coverage under agency insurance if operating agency vehicle, have good driving record, valid driver’s license, and/or required level of personal auto insurance.
  • Must be able to satisfactorily complete a background check, per company requirements.
  • Ability to communicate with tact and maintain confidentiality.
  • Adequate ability in communicating in spoken conversation – adequate volume speech.
  • Adequate ability in writing/reading/mathematics.
  • Ability to effectively build and maintain positive working relationships with management and peers.
  • Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
  • Superior listening, verbal, and written communication skills.
  • Must be able to obtain and maintain a DOD secret-level clearance.

IMMEDIATE SUPERVISOR:
  • Project Manager

POSITIONS SUPERVISED (or Team Lead responsibilities, if applicable):
  • Team Lead for Clerks within the designated mailroom

JOB RESPONSIBILITIES SUMMARY:
Assist the project manager with day-to-day oversight of mailroom operations and personnel matters.  As Lead, serves as the Subject Matter Expert on all mail-related items and issues, and provides direction to team members. Conducts random spot-check inspections, and ensures that operations function in an effective, efficient, and safe manner, by the Performance Work Statement requirements, safety regulations, and other applicable guidelines. Receives, prepares, sorts, and distributes mail.  Operates mail metering equipment.  Prepares documents and keeps records. 

ESSENTIAL FUNCTIONS:
  • Receive, prepare, sort, and distribute mail by the Performance Work Statement (PWS).
  • Operate mail metering equipment.
  • Prepare documents and keep records by the PWS.
  • The mail team lead serves as the Subject Matter Expert (SME) on all mail-related items and issues
  • Provides direction to the staff
  • Ensures that MDA mailroom operations are performed in an effective, efficient, and safe manner, in strict compliance with all safety and security regulations.
  • Responsible for conducting random spot-check inspections.
  • Assists project manager with the day-to-day oversight of mailroom operations and personnel matters.

SPECIFIC RESPONSIBILITIES RELATED TO THIS POSITION MAY INCLUDE ANY OF THE FOLLOWING:
  • Arrive on time and ready to work assigned schedule. 
  • Provide a high level of customer service to all patrons, coworkers, and other interested parties.
  • Track all mail and packages by Performance Work Statement (PWS) requirements and site-specific guidelines.
  • Resolution of routine matters and customers with proper packaging and shipping rules by guidance and regulations.
  • Perform all functions of the mailroom operation by (PWS) requirements and site-specific guidelines.
  • Take direction, interact, and maintain open communication with the supervisor/lead.
  • Prepare accountable mail (up to the level of SECRET) by established regulatory guidance.
  • Support the company vision, values, and quality program controls.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
  • Adequate ability for conversation, telephone use, and emergency information systems.
  • Ability to independently mobile on all surfaces and situations
  • Ability to move safely about the work area.
  • Ability to retrieve items from high and low areas
  • Ability to perceive size, discrimination, temperature, shapes, and/or textures
  • Physical stamina to work at least 8 hours per day.
  • Physically able to lift boxes and packages weighing up to 70 pounds using proper equipment and lifting techniques.

EMOTIONAL CAPACITIES:
  • Must be able to change routine positively.
  • Must be able to follow through on assignments independently.
  • Must have good organizational skills.
  • Must have a long attention span to listen to people, perceive the real problems, and bring issues to a successful conclusion.
  • Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
  • Must possess effective oral and written communication and interpersonal skills.
  • Must be able to maintain confidentiality.
  • Must have stable work behaviors daily.
  • Must have adequate individual coping skills.
  • Must be able to maintain good work attendance.
  • Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
  • Must be able to exercise good judgment to maintain a safe work environment.
RATE OF PAY: TBD

Phoenix is an equal-opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply.”
All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or in another protected group. We are a Drug-Free Workplace.
Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration.
Condition of employment may include compliance with infection prevention protocols recommended by CDC, OSHA, and other regulatory agencies.

 

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