Resident Care Coordinator

1 week ago

Southport, United States TerraBella Southport Full time
Job DescriptionJob Description

TerraBella Senior Living is the proud operator of more than 20, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia and Georgia. TerraBella communities together account for more than 1,500 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care and available, short-term Respite Care.

TerraBella Senior Living is hiring a Resident Care Coordinator to join our community TerraBella of Southport

The Resident Care Coordinator is responsible for the coordination of resident care needs including, but not limited to

drafting the schedule, maintenance of required logs such as the physician appointment log and the pharmacy log, filing

and organization of the clinical record, retrieval of signed physician orders, etc. Additionally, the Resident Care

Coordinator assists the Director of Health & Wellness, as needed, to train new Care Managers, and Medication

Technicians. In the absence of the Director of Health & Wellness, assumes the responsibility of supervision and delivery

of resident care services in compliance with Terra Bella expectations, policy and procedure and State regulations.


Responsibilities:

  • Ensures resident care staffing is within regulatory and company requirements with a 4-week rolling schedule

submitted to the Director of Health & Wellness for approval at least one week in advance of posting due date.

• Maintains the resident care scheduling book with current approved requests for time off noted on the

scheduling calendar for planning purposes.

• Performs daily filing of all documents relevant to the resident record in chronological order. Performs a quality

assurance review of the documents prior to filing to ensure items are dated, verified and signed by the physician

if appropriate.

• Performs the ongoing task of verbal order signature retrieval, ensuring all orders are returned signed by the

physician with 14 days of the date the order is received.

• May conduct weekly cart audits of each medication cart following the cart audit process and submits the audit

sheet to the Director of Health & Wellness and Executive Director for review in the event that a Support Nurse

cannot complete the audit.

• Assists with data collection, reporting processes as requested.

• Performs a daily review of medication administration process ensuring medications are passed timely and

accurately. Intervenes as needed to provide support/ training during the med pass.

• Performs as a preceptor to new team members ensuring each new team member is in full compliance with all

policies and procedures relevant to their individual roles before completion of orientation.

• Takes physician's orders following the medication order process and maintains adequate records of order

transcription and verification.

• Ensures that all Residents Rights are protected.

• Gives emergency treatment when required and notifies the physician and family or responsible party of the

emergency. Completes resident, staff, and visitor incident and accident reports.

• Notifies the Director of Health & Wellness of changes in resident's condition, and any unusual or abnormal

observations. (In the absence of the Director of Health & Wellness, notifies the physician directly) Ensures

appropriate documentation is entered into the resident’s record and the 24-hour shift report relevant to

changes in condition and physician communication.

• Schedules appointments, and arranges for transportation of residents for diagnostic, therapeutic, dental or

medical services. Ensures compliance with the physician visit log process/procedure.

• Understands and implements the Fire Safety and Disaster Plan and evacuation procedures of the community

during drills and actual emergencies.

• Performs all other duties as assigned by the Director of Health & Wellness.

• Performs initial review of the monthly Medication Administration Record verification to ensure orders are

compliant.

• Assists the Director of Health & Wellness to ensure compliance with all required logs, policies and procedures

relevant to medication administration.

• Ensures care staff understands their role as it relates to dietary services including how to serve, the requirement

to pour water at every meal, and how to ensure the right resident receives the right diet prepared the right way

according to the posted diet board.

• Assists to serve residents during meal time, circulating through both AL and Memory Care dining rooms.

• Performs building rounds at the beginning and end of each shift, evaluating the care provided and ensuring

resident needs are met.

• May be required to work overtime in an emergency situation.

• Sets a good example for residents and other staff members by appearance, conduct and interest in job.

• Takes weekend call in rotation with other managers.

• Participates in Manager on Duty Program.

Qualifications:

  • Must meet minimum criteria to perform as a Supervisor in Charge in the State of North Carolina.

• Must be a licensed Medication Technician, CNA with at least one year of experience preferred.

• Must possess excellent written and verbal communication skills.

• Must express or demonstrate an interest in working with a senior population.

• Must demonstrate a warm, outgoing and compassionate personality.

• Must be a person of deep moral integrity with demonstrated maturity and leadership skills.

• Must have knowledge of community agencies and appreciation for social and life history status of the

residents

Benefits:

In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package.

Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

EOE D/V


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