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ServiceNow ITSM
2 months ago
Hi
Hope you are doing great
We have a job opening ServiceNow ITSM at Hartford - CT (Hybrid) with Cognizant / HIG if you interested kindly fill the following details and share your updated resume.
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ServiceNow ITSM
Job summary:
- We are seeking an experience ServiceNow ITSM Admin / Analyst to join our IT team.
- The successful candidate will be responsible for managing and maintaining our ServiceNow ITSM platform, ensuring efficient and effective delivery of IT services
Required Skills : ,ServiceNow ITSM
Roles & Responsibilities :
- Administer and maintain the ServiceNow ITSM platform, including incident, problem, change and asset management modules Configure and customize the platform to meet business requirements
- Develop and maintain workflows, business rules and scripts to automate IT processes Ensure data integrity and accuracy and platform Data imports and exports are needed.
- Collaborate with IT teams to ensure seamless integration with other IT system and process.
- Develop and maintain reports, dashboards and metrics to measure IT performance and service quality
- Provide training and support to IT staff and end users on ServiceNow ITSM best practices and usage
- Stay up to date with new features and releases and make recommendations for platform enhancements.