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T-Mobile - Retail Sales Representative - Rochester Rd - Troy, MI
3 months ago
Be unstoppable with us
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop
Job Overview:
Sales Representative (SR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new representatives are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Certified Sales Representative. As a Sales Representative, you will be required to successfully complete new employee training.
Job Responsibilities:
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
- Approaching service and sales needs with composure, integrity, and compassion.
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Support team initiatives and create an inclusive environment.
- Actively upholds all United Wireless and T-Mobile policies and procedures.
Requirements:
- At least 18 years of age
- Legally authorized to work in the United States
- Must have reliable transportation
- Full-time employees must have open availability / no schedule restrictions
- Availability to work a flexible schedule that includes weekends, evenings, and holidays
Education:
- High School Diploma / GED
Work Experience:
- No experience necessary
Knowledge, Skills, and Abilities:
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
- Effective at balancing customer needs and performance goals.
Benefits:
The following are offered to our full-time employees:
- Health / Dental / Vision / Life Insurance
- Long Term and Short Term Disability
- Paid Time Off
Physical Demands:
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
While performing the duties of this position, the Retail Sales Representative is regularly required to stand and lean over, use hands and fingers, handle and feel objects, pens, use telephone, talk and hear. This person will work in a construction environment at times. Must be able to work a 40-hour work week and must be able to work nights, weekends and holidays. Must be able to stand or sit for long periods of time. Ability to use both hands in fine, gross manipulation of small tools, such as copier, computer, and telephone. Must have ability to see well enough to read handwritten and typewritten material.
Equal Employment Opportunity:
United Wireless is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process.
About United Wireless:
United Wireless presently operates over one hundred T-Mobile-branded retail shops nationwide. Established in 2007 and based in Farmington Hills, Michigan. United Wireless is the fasted growing TPR in the nation. Although we have grown through leaps and limits over the last few years, our company tradition stays the same. We are a corporation with a family feel.
