T-Mobile - Retail Sales Associate Manager - Troy, MI
1 week ago
Become a vital part of the T-Mobile family
T-Mobile is celebrated for its pioneering approach, and you have the chance to be part of a team that transformed the industry. We have reimagined customer service, launched state-of-the-art 5G technology, and are influencing the future of wireless communication and beyond. If you seek a dynamic and rewarding career, consider this opportunity as a pathway to grow with us and accomplish remarkable achievements together. Above all, embrace your authentic self as a member of our team. Together, there are no boundaries.
Role Summary:
The Retail Associate Manager works in tandem with the Store Manager to guide and empower the store team to fulfill T-Mobile's vision of becoming a customer favorite while enhancing Sales Representative performance.
Key Responsibilities:
- Foster a deep commitment to T-Mobile's principles in every Sales Representative by delivering thorough training and support focused on customer satisfaction.
- Ensure that all customer requirements are addressed during their store visits, and that team members create a welcoming and efficient experience by resolving issues proficiently.
- Monitor Sales Representative interactions with customers, providing constructive feedback for growth and training purposes.
- Effectively manage customer wait times and stay informed about products, services, and promotions.
- Lead by example, keeping abreast of the latest products, services, and best practices to assist the team.
- Uphold the quality of the store environment, adhere to plan-o-gram standards, and ensure team compliance with Retail Methods & Procedures.
Qualifications:
- Must be at least 18 years of age
- Legally authorized to work in the United States
- Reliable transportation is necessary
- Flexible availability, including weekends, evenings, and holidays
Education:
- High School Diploma or GED
Experience:
- 1-2 years of experience in customer service and/or sales (preferably in a retail environment)
Skills and Competencies:
- Exceptional communication abilities
- Strong leadership skills
- Proficient in store operations
- Customer service orientation
Benefits:
- Health, dental, vision, and life insurance
- Short-term and long-term disability coverage
- Paid time off
Physical Demands:
The Retail Sales Associate Manager must be capable of standing for extended periods, utilizing hands and fingers, handling objects, and working in diverse physical settings. The role may necessitate a 40-hour work week, including nights, weekends, and holidays.
Commitment to Equality:
United Wireless is dedicated to providing equal employment opportunities without regard to age, race, sex, religion, disability, or any other protected characteristic. Discrimination will not be tolerated.
About United Wireless:
United Wireless operates T-Mobile branded retail stores nationwide, focusing on growth and excellence. Established in 2007, our company upholds a strong sense of community and family values.
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