Regional Volunteer Coordinator

5 days ago

Troy, United States St Croix Hospice Full time

Regional Volunteer Coordinator - Troy MI

Job Details

Level

Experienced

Job Location

Troy MI - Troy, MI

Remote Type

Hybrid

Position Type

Full Time

Travel Percentage

Up to 50%

Job Shift

Day

Job Category

Health Care

The Regional Volunteer Coordinator will be responsible for all aspects of the volunteer program consistent with St Croix Hospice policies and procedures ensuring CHAP requirements are met and followed. This role will support the overall operations of the department by organizing, implementing, and maintaining the volunteer program at the branch level. Travel required in MI: Troy, Livonia, Brighton and Taylor and travel to Indiana once per month.

*This is a regional position that may require up to 60% travel to various sites.

Essential Job Functions/Responsibilities

  • Assures volunteer program is in compliance with agency policy and procedure. Meets Medicare and NHPCOs standards for compliance and agency goals

  • Assists in the interviewing and selection process for new volunteers to fill vacancies and build a team

  • Onboard and train volunteers while providing a welcoming and supportive culture

  • Assess volunteer needs based on discussions with various departments, encourage staff to use volunteers as feasible, and develop new volunteer programs

  • Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care

  • Manage and place volunteers in appropriate assignments

  • Ensure patient privacy is met in compliance with HIPAA regulations

  • Ensures volunteer personnel files are maintained and current on all volunteers

  • Provide ongoing assessments and support the needs of the volunteer with regular interaction and encouragement

  • Provide recognition and celebration of volunteers to grow retention and volunteer engagement

  • Reports all grievances/complaints made by patients and families to the Manager of Volunteer Services and assists with follow up

  • Provides information to individuals and community groups about hospice volunteer services

  • Participates as needed in the budget preparation for program development

  • Actively participates in quality assessment performance improvement teams and activities

  • All other duties assigned by Manager of Volunteer Services

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

We offer amazing benefits including growth opportunities

  • Two medical plan choices

  • Dental, vision and life insurance benefits

  • Customized Mental Health Support Program

  • Employee Assistance Program

  • Paid time off and paid holidays

  • 401k Retirement Plan with up to 4% employer matching

  • Flexible Spending Account (FSA)

  • Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability

Qualifications

  • College degree or advanced degree in human services, or equivalent experience preferred

  • Minimum of one (1) year - experience in a healthcare setting. Hospice and/or volunteer experience preferred.

  • Experience in recruitment and onboarding a plus

  • Ability to supervise, coordinate, and evaluate volunteer services

  • Demonstrated ability to work well with an interdisciplinary team

  • Strong interpersonal and communication skills

  • Ability to multitask, handle interruptions, and manage projects independently

  • Understands hospice philosophy

  • Ability to organize and develop volunteer hospice personnel for both patient and organizational needs

  • Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order

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