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Financial Center Team Lead

1 month ago

Greer, United States Countybank Full time
Job DescriptionJob Description

Financial Center Team Lead

Countybank | Greer, SC

What We're Looking For

Countybank is seeking a self-motivated, detail-oriented individual to serve as a Financial Center Team Lead. As a Financial Center Team Lead (FCTL), this position oversees the efficient operations, sales, and overall performance of the retail branch team. The Team Lead will have minimal direct reports and will be expected to conduct performance reviews, coaching, and mentoring staff, with the guidance of the Retail Banking Sales Manager and Human Resources as needed. FCTL may conduct new hire teller training and teller level training for the Greenwood market in conjunction with the Financial Center Support Manager and training team.

They will be expected to uncover leads to other lines of business and refer appropriately via the TCB referral program. FCTL will participate in internal branch audits and respond to findings, as well as personal and team performance results from our Voice of the Client branch satisfaction ratings and other measures as deemed appropriate. On occasion, you could be asked to briefly provide support as a teller, should the need arise. You are encouraged to participate in community events as time allows.

You will receive direction and assistance from the Financial Center Support team in regards to regulations. It is your responsibility to know, abide by and enforce regulations and policies.

Confidentiality and a commitment to embracing our corporate culture while serving clients, communities, and fellow associates are essential to the success of this position.

What You Can Expect

Team Management:

  • Ensures staff are well-informed by updating them on all products, services, marketing, and other information shared by senior management.
  • Facilitates regular team meetings that drive team focus on sales, service plans and achievement of results. Incorporates recognition, knowledge, and best practice sharing.
  • Communicate to appropriate personnel any concerns or relevant feedback from financial center staff.
  • For each managed associate, Manager will clarify expectations, outline accountabilities and support ongoing development through coaching. Ensure role-appropriate continuing education training is being acted upon.
  • Partners with Human Resources to perform various personnel functions to include staffing, performance reviews and disciplinary action.
  • Schedule branch staffing and request coverage from support team as needed.

Operations and Administration:

  • Proficient in teller functions (including ATM and night depository processing, vault management, and customer service duties) or willingness to learn.
  • Manages risks related to credit, operational, reputational, regulatory, and legal aspects of personal interactions.
  • Perform monthly financial center audits and respond to findings of bi-annual audits.
  • Performs general office management duties as assigned.
  • Completes required training by established deadlines.

Sales:

  • Achieve Financial, Production and Relationship results as defined by the role-specific metrics and goals.
  • The results will include a requirement for individual contribution as well as team performance.
  • Uses problem-solving, listening, understanding, and responding techniques to address a customer's immediate needs, and when appropriate, recommend a solution where there is an opportunity to expand or retain a relationship.
  • Manage a portfolio of consumer and small business relationships, using this to uncover additional sales opportunities.
  • Proactively looks for ways to enhance sales performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities.
  • Ensures sales activities are aligned to create value for both the customer and the bank. Sales results should align with the needs of the community and ultimately support the organizational commitment to Serve Our Customers.
  • Effectively utilizes Financial Integration Partners to deepen customer relationships and embrace the TCB referral program.
  • Must be well versed in personal and small business banking products and services as you will be the customers point of contact for the opening and maintenance of such products.
  • Process consumer loan requests for clients in your market.
  • When appropriate, represents the Bank in the community by attending and participating in civic and community events for purpose of generating additional business and identifying other potential opportunities for the Bank to Serve Our Community.
  • Other Duties as may be assigned by supervisor.

Skills & Education Requirements

  • Associate or bachelor's degree preferred, high school diploma or equivalent required.
  • Minimum of one year of experience in a lead or supervisory role.
  • Two years of experience in sales, customer service role and/or in a lending role; or any equivalent combination of education, training or experience which provides the required knowledge, skills and abilities.
  • Knowledge of bank regulatory/compliance guidelines
  • Considerable knowledge of consumer and business banking products and services
  • Previous banking and sales experience required.
  • Consumer lending experience preferred or willingness to learn.
  • This position requires NMLS registration and annual renewals in compliance with the SAFE Act and other regulatory requirements.
  • Proficient at Microsoft Office and Microsoft Excel
  • Ability to work with little direct supervision.
  • Basic knowledge of teller responsibilities (or ability to learn quickly)
  • Strong desire to serve customers and the community through volunteer efforts.
  • Ability to maintain a high level of discretion and confidentiality and a professional demeanor in all situations.
  • Self-motivated possessing a high level of initiative.
  • Excellent organizational skills and attention to detail.
  • Must have a thorough knowledge of departmental operations, bank operating policies and procedures.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills, including effective listening and public relations skills.
  • Good interviewing and research skills.

This is a full-time position in a smoke and drug-free workplace with strong corporate values that foster associate growth and satisfaction. Compensation commensurate with experience, education, and level of expertise.

About Countybank

Our Mission: To Serve Our Clients, Our Communities, and Our Associates

Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, and Anderson communities.

How We Give Back

The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.

In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.

Learn More

Visit us at www.ecountybank.com.